Summary
Overview
Work History
Education
Skills
Certification
Activities
References
Affiliations
Timeline
Generic
Ian Drake

Ian Drake

Athens,Georgia

Summary

Ambitious business student and manager at Chick-fil-A with 4+ years of leadership experience, and recognized as one of the youngest managers. Skilled in training, mentoring, and developing high-performing teams, as well as financial forecasting, customer service excellence, and conflict resolution. Also certified as an EMT, bringing strong problem-solving, communication, and crisis-management skills to high-pressure situations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

EMT-Basic

National EMS
Athens, GA
09.2025 - Current
  • Responded promptly to emergency calls and assessed patient conditions.
  • Administered basic life support and first aid as needed during emergencies.
  • Documented patient information and treatment provided during transport accurately.
  • Communicated effectively with patients and families to provide reassurance.
  • Remained level-headed and proactive during emergency situations.

Manager

Chick-fil-A
Athens, Georgia
06.2021 - Current
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Conducted performance evaluations, providing feedback and coaching for team development.

Education

High School Diploma -

Westminster Christian Academy
Watkinsville
05.2023

BBA - Business Management

University of North Georgia
Dahlonega, GA

Skills

  • Performance evaluation
  • Employee training
  • Crisis management
  • Emergency management
  • Multitasking and organization
  • Calm under pressure
  • Critical decision-making skills
  • Basic life support
  • Customer service
  • Leadership development
  • Time management
  • Coaching techniques
  • Conflict resolution
  • Data analysis
  • Staff training and development
  • Project planning
  • Financial records oversight

Certification

BLS

Activities

  • Coach to youth soccer league
  • Fitness
  • Local Community Outreach

References

  • References available upon request

Affiliations

  • Completed 150+ documented volunteer hours across youth coaching, church events, and community outreach.
  • Roles included leading youth soccer practices, assisting in school/church events and supporting local service initiatives.

Timeline

EMT-Basic

National EMS
09.2025 - Current

Manager

Chick-fil-A
06.2021 - Current

High School Diploma -

Westminster Christian Academy

BBA - Business Management

University of North Georgia

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