Ian Dunn
Evans,GA
Summary
Hardworking employee with customer service, time management and multitasking abilities seeking to pursue and obtain a career with United Rentals. Devoted to giving every customer a positive and memorable experience with a history of meeting the company needs utilizing consistent and organized protocols. Skilled in working under pressure and adapting to all situations and challenges to best enhance the company for client experience.
Overview
9
9
years of professional experience
Work History
Server/Instore Training Coordinator
Bonefish Grill Restaurants
Augusta , GA
2022.05 - Current
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
- Checked to confirm accuracy ahead of delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Maintained records of transactions made during shift as required by law or company policy.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Followed health safety guidelines when preparing and serving food products.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Upheld high standards of sanitation in accordance with health department regulations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Immediately remedied issues with orders and patrons.
- Trained new employees on restaurant procedures and plating techniques.
Transportation Manager
Country Club Services
Augusta , GA
2015.04 - Current
- Directed staff in the daily operations of a parking lot, including scheduling and assigning tasks.
- Provided guidance to staff members regarding proper use of equipment and protocols for dealing with customers.
- Supervised a team of drivers, dispatchers, and customer service representatives.
- Transportation manager at Masters Golf Tournaments 2015-2024, US Open 2016-2024, LPGA Shoprite Classic 2021
Sales Rep.
T.D. Restorations Group
Augusta , GA
2021.04 - 2022.04
- Generated new sales leads through cold calling and networking activities.
- Developed and maintained relationships with existing clients to ensure customer satisfaction.
- Created detailed reports on daily, weekly, and monthly sales activity.
- Managed inventory levels by ordering sufficient stock for each account.
- Negotiated pricing contracts with customers to maximize profits.
- Performed regular follow-ups with prospects to close deals in a timely manner.
- Set up meetings with potential clients and listened to their wishes and concerns.
- Answered store and merchandise questions and led customers to wanted items.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
Bartender
Irish Bred Pub
Carrollton , GA
2018 - 2020
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Worked while attending college
Education
High School Diploma -
Evans High School
Evans, GA05.2017
BBA - Business Management
University of West Georgia
Carrollton, GASkills
- Excel
- Power- Point
- Word
- DICOM based OS/Software
- Project Coordination/ On site surveys
- Attention to detail, compliance, and accessibility
- Guest Engagement
- Sales Expertise
- Positive and Professional
- POS Operation
- Liquor, Wine, and Food Service
- Eager to learn
Hobbies
- Playing with my dog
- Cooking
- Golfing
- Hiking / Outside activities
- Outside activities
References
- Fabian DeSouza
Country Club Services
(973) 445-4758
- Tom Bryer
Country Club Services VP
(973) 418-3267
- Robert Hughes
Director of Private Dinning & Event Coordinator
(706) 955-6252
Timeline
Server/Instore Training Coordinator
Bonefish Grill Restaurants
2022.05 - Current
Sales Rep.
T.D. Restorations Group
2021.04 - 2022.04
Transportation Manager
Country Club Services
2015.04 - Current
Bartender
Irish Bred Pub
2018 - 2020
High School Diploma -
Evans High School
BBA - Business Management
University of West Georgia
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