Ian Edwards
Thornton,CO
Summary
I have 22+ years of hospitality and retail experience that have focused on the development of community engagement, creating and managing budgets as well as delivering key performance indicators. I have proven success with creating and managing highly effective teams that allow us to drive incredible growth while offering one of the best customer experiences in the industry.
Overview
17
17
years of professional experience
Work History
Trek Bicycle Corporation
09.2020 - Current
- Participate in the annual budgeting process, quarterly/monthly financial review meetings as needed, and other meetings as necessary for the financial health of the business
- Organize, implement, and validate staff training
- Validate training through a variety of methods including active role-playing, Trek University, secret shop reviews, and direct observation
- Actively participate in all facets of human resources and staffing within the store
- This includes interviewing potential employees, completing new-hire paperwork, scheduling, and disciplinary matters.
Golden Bear Bicycles
04.2017 - 09.2020
- Actively work the sales floor interacting with customers and employees to achieve the store sales goals
- Participate in the merchandising of the store to ensure a professional, accessible, and inviting shopping experience
- Monitoring store supplies and ordering/purchasing as needed
- Responsible for exporting daily files into QuickBooks weekly.
Vail Resorts
11.2007 - 01.2016
- Proactively assist the Area Manager and the Regional Director to solve inefficiencies through partnering with various stakeholder groups in the organization including IT, Merchandising, Business Development, Marketing and Operations Support
- Assist in rolling out and communicating the implementation of updated SOPs and best practices that can be scaled across the enterprise
- Manage communication between front-line Vail Resorts Retail and Rental teams and My Epic Gear specific teams to ensure issues are quickly escalated and resolved both from a process and a system standpoint
- Own the execution of Mountain Sports Outlet and Traditional Delivery using systems, technology, procedures and documentation to ensure operations are compliant, accurate and efficient
- Provide leadership and communication to front-line teams to drive increased
Education
B.A. - English
University of Northern Colorado
Skills
- Customer Service
- Troubleshooting
- Supervision and leadership
- Team building
- Excellent Communication
- Teamwork and Collaboration
- Computer Assistance
- Database Management
- Materials Management
- Collection management
Affiliations
- Currently serving as an advisory board member for Ride Broomfield.
Timeline
Trek Bicycle Corporation
09.2020 - Current
Golden Bear Bicycles
04.2017 - 09.2020
Vail Resorts
11.2007 - 01.2016
B.A. - English
University of Northern Colorado
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