Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cristian Maria Barbiero

Boston,MA

Summary

Accomplished Import Manager at Italimport, adept in fostering vendor relationships and enhancing import documentation processes. Expert in transportation planning and customer support, I significantly improved operational efficiencies and customer service ratings. My leadership in diverse teams across roles showcases my ability to drive results and maintain high satisfaction levels. Organized individual with extensive decision making and task prioritization talents. A confident Import Coordinator ensuring that all government agency regulations are followed. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

10
10
years of professional experience

Work History

Import Manager

Italimport
09.2020 - 03.2024
  • Developed strong relationships with vendors, fostering a collaborative environment for successful negotiations.
  • Responded to customs, customer and internal requests and notices about classification, duty rates and documentation requirements to support import regulations.
  • Established, supervised and continuously improved import process flows in conformance with rules, procedures, and company policy.
  • Created and transmitted accurate documentation to governmental agencies for import activities.
  • Coordinated and negotiated contracts to facilitate freight movements.

Hospitality Manager

Dolceitalia Import
05.2017 - 01.2020
  • Increased customer service ratings significantly through personable service.
  • Promoted a positive work environment fostering teamwork among employees across all departments within the establishment.
  • Optimized staffing schedules based on expected occupancy rates, maximizing productivity without compromising on service quality.
  • Collaborated with various departments to achieve operational excellence, boosting overall guest experience quality.
  • Developed a loyal customer base by consistently exceeding expectations with personalized attention and care.
  • Analyzed customer feedback to identify areas for improvement, leading to continuous enhancement of offerings.
  • Managed daily operations for a smooth functioning of the establishment, ensuring high-quality service delivery.
  • Evaluated team performance regularly, recognizing outstanding contributors while addressing gaps through targeted coaching sessions or additional training as required.

General Manager

Amorino Gelato
08.2015 - 11.2017
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
  • Formulated policies and procedures to streamline operations.

Shift Manager

Starbucks
10.2013 - 03.2017
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Supervised employees and oversaw quality compliance with company standards for food and services.
  • Worked closely with team members to schedule breaks and shifts to meet state regulations.

Store Manager

Chocolate Bar
12.2013 - 12.2014
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.

Education

Statistics And Data Analysis - Computer Programming

Massachusetts Institute of Technology
Cambridge, MA

Associate of Science - Biochemistry

Santa Monica College
Santa Monica, CA
06.2015

Skills

  • Import Documentation
  • Freight consolidation
  • Internal Audits
  • Transportation Planning
  • International shipping
  • Shipping coordination
  • Cost Analysis
  • Warehouse Management
  • Shipping Documentation
  • Cost Estimation
  • Import management
  • Customer Support
  • Shipment management
  • Customer Assistance

Languages

Italian
Native or Bilingual
English
Native or Bilingual
French
Professional Working

Timeline

Import Manager

Italimport
09.2020 - 03.2024

Hospitality Manager

Dolceitalia Import
05.2017 - 01.2020

General Manager

Amorino Gelato
08.2015 - 11.2017

Store Manager

Chocolate Bar
12.2013 - 12.2014

Shift Manager

Starbucks
10.2013 - 03.2017

Statistics And Data Analysis - Computer Programming

Massachusetts Institute of Technology

Associate of Science - Biochemistry

Santa Monica College

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Cristian Maria Barbiero