Drives sales and profits for a large scope of high volume, complex locations
Coaches/develops General Managers on establishing plans to help them achieve goals
Conducts regular store visits in accordance with Playbook to ensure compliance with all company policies and procedures
Ensures that all labor management tools are effectively implemented and that labor targets are achieved. Ensures that allocated store staffing hours are properly scheduled to provide the best level of customer service
Conducts, attends, and actively participates in monthly regional meetings as per the Playbook
Engages with merchandising team to suggest ways to increase sales, expand markets, and promote business
Plans and implements marketing campaigns and sales promotions, and oversees merchandise displays to meet all operational excellence goals
Monitors all store activities to ensure that customers receive exceptional customer service
Builds strong, sales focused teams through recruiting, hiring, training and coaching to develop top performing team members
Coaches and supervises team members in all store responsibilities
Coaches and assists team members on how to handle difficult and complicated situations, including employee disciplinary action
Ensures all human resources policies and procedures are timely and accurately administered, including performance reviews, compensation transactions, new-hires, terminations, leaves, employee relations, safety and legal compliance matters
Encourages and champions multi-unit store locations in providing friendly customer service in greeting and assisting customers, and responding to customer inquiries and concerns
Serves customers by maintaining our philosophy, supported by a value proposition that every experience will be fast, friendly and delicious
Maintains 100% in-stock operational excellence on top selling items
Ensures store operations are current on product offerings and promotions
Follows company dress code standards as applicable to Area Leaders
Performs any other duties as needed for effective and efficient operations of assigned store locations
Ensures work attendance in compliance with Company expectations.
Store Manager
Mr. Tire Auto Service Centers
Lansdale, PA
10.2021 - 02.2022
Recruiter, Operations, Inventory, Payroll, and all facets of a leader with guiding a team, to achieve profit, while providing banner service.
General Manager
Advance Auto Parts
Philadelphia, PA
02.2020 - 11.2021
District Recruiter for Philadelphia.
Safe Driver Awards.
Shrink Profit attained.
District Manager
North Wales Supplies/Automotive
North Wales, PA
06.2017 - 03.2020
Achieved Sales Goals.
Maintained effective communication and interface with key departments within the office including customer service, manufacturing, accounting and marketing.
Store Manager
Pep Boys - Automotive Service & Tires
Quakertown, PA
01.1987 - 10.1998
Recruiting, interviewing, hiring, disciplining and firing staff at the store.
Creating employee team schedules, assigning schedules and responsibilities to employees, checking to see if these responsibilities and assignments are carried through in the store.
Training new team members.
Oversee Service Department processes and provide banner service to all customers.
Education
Specialist in Sports Medicine - Behavioral Change Psychology
National Academy of Sports Medicine
01.2019
Master of Arts - Business
VTM
11.2018
Degree in LUTC Life Underwriter Training Council - Marketing Management And Research
The Council LUTC
01.1999
High school diploma - Mathematics / Language / History
Cardinal Dougherty High School
06.1984
Skills
Profit & Loss
Negotiation
Microsoft Excel
Food industry
Store Management Experience (10 years)
Customer relationship management
Succession planning
Team management
Outside sales
Merchandising
Sales
Shipping & receiving
Recruiting
Business Analysis
Store management
Event Planning
Microsoft Word
Microsoft Office
P&L Management
Social media management
Retail sales
Operations management
POS
Conflict Management
Inventory Control
Interviewing
Change Management
Management
Windows
Forecasting
Team Management
Presentation skills
Strategic Planning
Sales Management
Mechanical knowledge
Financial Report Writing
Financial acumen
Human Resources
Customer service
Supervising experience
Retail Management
Workers' Compensation
Leadership
Direct sales
Profit & loss
Analysis skills
Human resources management
Business Development
Marketing (10 years)
Sales management
Food service
Oil change
Operations Management (10 years)
Budgeting
Payroll
Warehouse management system
Certification
Food Safety Manager Certification, 2022-03-01, 2027-03-01, National Registry of Food Safety Professionals, # 21806619
<Enter your own>
Willing To Relocate: Anywhere
Authorized To Work: US for any employer
Availability: Willing to relocate: Anywhere
Visa Status: Authorized to work in the US for any employer
Work Permit: Authorized to work in the US for any employer
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Type
Full Time
Work Location
On-SiteRemote
Timeline
Area Leader / District Manager
7-Eleven (Corporate Stores)
01.2022 - 04.2023
Store Manager
Mr. Tire Auto Service Centers
10.2021 - 02.2022
General Manager
Advance Auto Parts
02.2020 - 11.2021
District Manager
North Wales Supplies/Automotive
06.2017 - 03.2020
President
IEF Martial Arts & Sports Medicine
06.2003 - Current
Store Manager
Pep Boys - Automotive Service & Tires
01.1987 - 10.1998
Specialist in Sports Medicine - Behavioral Change Psychology
National Academy of Sports Medicine
Master of Arts - Business
VTM
High school diploma - Mathematics / Language / History
Cardinal Dougherty High School
Degree in LUTC Life Underwriter Training Council - Marketing Management And Research