Ian Gant
Medina,Ohio
Summary
Skilled Flooring Sales Specialist with extensive knowledge of floor covering options, available brands and pricing structures. Detail-oriented and proactive in handling customer concerns. Known for individualized sales and great negotiation.
I am a self-motivated and energetic Car Salesman with strong sales background and effective relationship building and client retention skills strategically negotiates, closes deals and increases sales. Leverages social media and internet marketing with consistent networking and follow-up to meet aggressive sales quotas while maintaining integrity and providing exceptional customer service. Demonstrates natural sense of urgency and passion for cars and trucks while juggling many initiatives to achieve sales objectives in fast-paced competitive environment.
Overview
5
5
years of professional experience
Work History
Flooring Sales Specialist
National Design Mart
08.2023 - Current
- Followed up with customers to assess satisfaction, answer questions, and resolve concerns.
- Maintained in-depth understanding of all available brands and types of flooring available to customers.
- Assisted customers in selecting appropriate flooring materials based on their preferences, budget, and space requirements.
- Discussed pricing, additional charges, and payment plans during sales process.
- Increased customer satisfaction by providing personalized flooring solutions tailored to individual needs.
- Coordinated logistics for delivery and installation of flooring materials, ensuring a smooth process from start to finish.
- Assisted customers with selecting appropriate floor types and styles.
- Handled customer complaints professionally and effectively, turning potentially negative experiences into positive outcomes.
Automotive Sales Consultant
Medina Auto Mall
07.2019 - 07.2023
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Built rapport with potential buyers through active listening skills, resulting in increased trust and successful sales closures.
- Answered telephone and email inquiries from potential customers.
- Achieved high levels of customer satisfaction through consistent follow-ups post-sale to address any questions or concerns.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Conducted thorough needs assessments to identify customer preferences and recommend appropriate vehicles.
Education
High School Diploma -
Medina Senior High School
Medina, OH06.2004
Skills
- Resilience Under Pressure
- Automotive Industry Knowledge
- Test drive facilitation
- Follow-up Techniques
- Trade-in evaluations
- Strong negotiation skills
- Goal-oriented mindset
- Cold-calling
- Prospecting clients
- Customer Service
- Friendly and Enthusiastic
Timeline
Flooring Sales Specialist
National Design Mart
08.2023 - Current
Automotive Sales Consultant
Medina Auto Mall
07.2019 - 07.2023
High School Diploma -
Medina Senior High School
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