Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Ian Gilbert

Stamford,CT

Summary

Reliable professional offering several years of experience in Tech, and Desktop Support. Hardworking, persistent, dedicated, and a quick-learner. Relied on for maintaining and abiding by workplace safety and implementing new systems and workflow, for better results and quality of life.

Overview

10
10
years of professional experience

Work History

Tech Assistant

Lucky 8 TV LLC
Stamford, CT
02.2022 - Current
  • Provide high-volume email support to users.
  • Created and maintained a user database through Active Directory and Google Admin.
  • Monitored and updated MAC systems and Windows stations.
  • Monitored and tracked inventory (hard drives and MacBook Airs).
  • Worked with different switches (Cisco and Avid Nexis).
  • Utilized different visual emulators for remote work (PCoIP and TeamViewer).
  • Provided high-volume desktop support for users working remotely.

Customer Service Specialist

Whole Foods Market
Darien, CT
07.2019 - 03.2022
  • Provided knowledgeable support on store policies and promotions.
  • Collaborated with team members to maintain store appearance and organization.
  • Processed transactions accurately using registers.
  • Trained new staff on customer service systems and overall processes.

Post Production Assistant

Aligning
New Haven, CT
05.2021 - 08.2021
  • Imported/Sorted video footage.
  • Created video sequences using Adobe Premiere.
  • Created mock edits using Adobe Premiere.

News Assistant

Southern Connecticut State University
New Haven, CT
09.2020 - 05.2021
  • Created Mock edits for weekly news production
  • Wrote scripts for weekly news production

Server

Marnicks
Stratford, CT
07.2018 - 01.2019
  • Took orders and communicated specials to guests effectively.
  • Collaborated with kitchen staff to ensure timely food delivery.

Office Manager

Star Fuels
Fairfield, CT
02.2017 - 07.2018
  • Oversaw inventory management and procurement of food supplies.
  • Trained new employees on standard work procedures.

Assistant Manager/Sandwich Server (Artist)

Subway
Fairfield, CT
03.2015 - 03.2016
  • Trained staff on food safety and customer service protocols.
  • Managed inventory levels and ordered supplies as needed.
  • Assisted customers through quality sandwich assembling.

Education

BS - Communication in Film, Television and Digital Production

Southern Connecticut State University
New Haven, CT
12.2021

Skills

  • Active Directory/Okta
  • Google Admin
  • VPN (Meraki)
  • Ethernet/Wi-Fi
  • Switches (Cisco, Nexis)
  • Windows software (7, 8, 9, 10, 11)
  • Mac software (OS 1013, 1014, 1015, 11, 12, 13, 14, 15)
  • Microsoft Office
  • Docs
  • Excel
  • User database management
  • Equipment maintenance
  • Software deployment (Smart Deploy)
  • Remote desktop support (PCoIP, TeamViewer, Remote Boost)

References

References available upon request.

Timeline

Tech Assistant

Lucky 8 TV LLC
02.2022 - Current

Post Production Assistant

Aligning
05.2021 - 08.2021

News Assistant

Southern Connecticut State University
09.2020 - 05.2021

Customer Service Specialist

Whole Foods Market
07.2019 - 03.2022

Server

Marnicks
07.2018 - 01.2019

Office Manager

Star Fuels
02.2017 - 07.2018

Assistant Manager/Sandwich Server (Artist)

Subway
03.2015 - 03.2016

BS - Communication in Film, Television and Digital Production

Southern Connecticut State University

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