IAN GILBERT
Stamford,CT
Summary
Reliable professional offering several years of experience in Information Technologies. Hardworking, kind, and a quick-learner. Relied on for maintaining and abiding by workplace safety and implementing new systems and workflow, for better results and quality of life.
Overview
11
11
years of professional experience
Work History
Client Support Technician
Yale New Haven Health
12.2025 - Current
- Utilized problem-solving strategies to troubleshoot technical issues in a fast-paced environment (drivers, internet access.)
- MS Office (Word, Excel, Outlook, and Teams) support.
- Worked with diverse clients (Ages, ethnicities, people with different physical or mental disabilities).
- Interacted professionally with clients in-person throughout all on-site locations, or through phone calls or emails in a courteous manner at all times.
- Maintained effective communication with clients both in-person, as well as written.
- Reviewed customer complaints or inquiries before escalating them to higher authorities if required.
- Developed an understanding of different operating systems in order to better serve customers' needs.
Desktop Support Technician
Lucky 8 TV LLC
02.2022 - 09.2025
- Provide high-volume email support to users both onsite and remotely.
- Created and maintained a user database through Active Directory and Google Admin.
- .
- Provided technical support for hardware, software, and application support issues, ensuring minimal downtime for users.
- MS Office (Word, Excel, Outlook, and Teams) support.
- Monitored and tracked inventory using hostnames (hard drives and MacBook Airs).
- PCs assembly and dessembly
- Utilized different visual emulators for remote work (PCoIP and TeamViewer).
- Provided high-volume desktop support for users working remotely, as well as users using onsite systems.
- Diagnosed hardware failures; replaced faulty parts; installed and upgraded system components.
- Identified and resolved issues with Windows OS, MS Office Suite, Outlook, Active Directory.
- Troubleshoot network connectivity problems utilizing tools such as ping tests and traceroute.
- Maintained inventory of all IT assets; monitored license compliance for software applications.
- Implemented antivirus solutions to protect against malicious threats on endpoints.
- Deployed images using both Smart Deploy or Intune on multiple machines simultaneously.
Customer Service Specialist
Whole Foods Market
06.2019 - 02.2022
- Provided knowledgeable support on store policies and promotions.
- Collaborated with team members to maintain store appearance and organization.
- Processed transactions accurately using registers.
- Trained new staff on customer service systems and overall processes.
Post Production Assistant
Aligning
04.2021 - 07.2021
- Imported/Sorted video footage.
- Created video sequences using Adobe Premiere.
- Created mock edits using Adobe Premiere.
News Assistant
Southern Connecticut State University
08.2020 - 05.2021
- Created Mock edits for weekly news production.
- Wrote scripts for weekly news production.
Server
Marnicks
06.2018 - 12.2018
- Took orders and communicated specials to guests effectively.
- Collaborated with kitchen staff to ensure timely food delivery.
Office Manager
Star Fuels
01.2017 - 06.2018
- Oversaw inventory management and procurement of food supplies.
- Trained new employees on standard work procedures.
Assistant Manager/Sandwich Server (Artist)
Subway
02.2015 - 02.2016
- Trained staff on food safety and customer service protocols.
- Managed inventory levels and ordered supplies as needed.
- Assisted customers through quality sandwich assembling.
Education
BS - Communication in Film, Television and Digital Production
Southern Connecticut State University
CT12-2021
Skills
- Active Directory
- Windows software: 10, 11
- Mac OS: 1013 - 26
- MS Office: Docs, Excel, Teams, Outlook
- Software deployment: SmartDeploy, Intune
- Remote desktop support
- Ticketing system experience (ServiceNow)
- Okta
- VPN
- Equipment maintenance and inventory
- Customer service
Timeline
Client Support Technician
Yale New Haven Health
12.2025 - Current
Desktop Support Technician
Lucky 8 TV LLC
02.2022 - 09.2025
Post Production Assistant
Aligning
04.2021 - 07.2021
News Assistant
Southern Connecticut State University
08.2020 - 05.2021
Customer Service Specialist
Whole Foods Market
06.2019 - 02.2022
Server
Marnicks
06.2018 - 12.2018
Office Manager
Star Fuels
01.2017 - 06.2018
Assistant Manager/Sandwich Server (Artist)
Subway
02.2015 - 02.2016
BS - Communication in Film, Television and Digital Production
Southern Connecticut State University
SOCIAL LINKS - LINKED IN
https://www.linkedin.com/in/ian-gilbert-b1303b218/