Ian Goetz
Naples,FL
Summary
Recent college graduate with a strong foundation in customer focused service, leadership, and risk awareness, recognized for professionalism, elite people skills, and dependable follow through. Proven ability to build trust quickly, solve problems under pressure, and collaborate effectively across teams. Comfortable using tools such as Microsoft Office and digital marketing analytics to support efficient operations and informed decision making.
Overview
9
9
years of professional experience
Work History
Arcade Attendant
Winners
07.2023 - 01.2026
- Operated arcade machines, ensuring proper functionality and customer satisfaction.
- Monitored game area for cleanliness and safety, maintaining a welcoming environment.
- Managed cash register transactions accurately, enhancing customer service experience.
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Oversaw up to $50,000 in cash handling procedures, maintaining accuracy in transactions and reporting.
- Key Holder
Landscaper
Self-employeed
06.2017 - 08.2024
- Started and ran a small landscaping business, managing relationships with 5 recurring clients and delivering reliable weekly service.
- Scheduled jobs, communicated timelines, and handled client requests to maintain repeat business and strong satisfaction.
- Provided lawn care and basic landscape maintenance, consistently meeting quality standards and property-specific needs.
- Managed quotes and invoicing, tracked payments, and kept simple records to stay organized and profitable.
- Planned efficient routes and job timing to complete multiple properties per week while staying on schedule.
- Built the client base through referrals and word of mouth by delivering dependable results.
Pool Server
Coconut Point Hyatt
05.2023 - 07.2023
- Maintained cleanliness and organization of pool area, adhering to health and safety standards.
- Collaborated with kitchen staff to facilitate timely food and beverage orders for guests.
- Developed strong rapport with guests, enhancing their overall experience through personalized service.
- Resolved guest complaints promptly, demonstrating problem-solving skills and commitment to quality service.
Food Runner
Alexanders Of Naples
01.2021 - 05.2021
- Delivered food orders promptly to ensure exceptional dining experiences.
- Assisted in inventory management by monitoring stock levels of supplies and equipment.
- Implemented improved communication protocols between front-of-house and back-of-house teams.
- Resolved customer inquiries and concerns to foster positive dining experiences consistently.
Education
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
Fort Myers, FL12-2025
High School Diploma -
Barron Collier High School
Naples, FL05-2021
Skills
- Proficient in Microsoft Word, Powerpoint, Excel
- Social media management
- Google Analytics implementation
- SEO techniques
- Effective public speaking
- Effective leadership strategies
- Customer service
- Cash management
- Legal planning for startups
- Effective problem resolution
- Risk assessment
Timeline
Arcade Attendant
Winners
07.2023 - 01.2026
Pool Server
Coconut Point Hyatt
05.2023 - 07.2023
Food Runner
Alexanders Of Naples
01.2021 - 05.2021
Landscaper
Self-employeed
06.2017 - 08.2024
Bachelor of Science - Entrepreneurship
Florida Gulf Coast University
High School Diploma -
Barron Collier High School