Ian Gutierrez
San Antonio,TX
Summary
Dynamic professional with extensive experience as an Assistant Funeral Coordinator at USMC Reserves, excelling in customer service and data entry. Proven ability to enhance community satisfaction through prompt responses and effective communication. Skilled in multitasking and organization, consistently improving operational efficiency and service delivery.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Assistant Funeral Coordinator
USMC Reserves
10.2023 - Current
- Assisted in coordinating service timelines and schedules for teams
- Enhanced community satisfaction by responding promptly to funeral request within 24 hours and addressing concerns regarding each service professionally.
- Supported communication efforts across the tasked unit to ensure alignment on priorities
- Organized services and prepared agendas for practice to facilitate a successful execution of honors.
- Maintained accurate records of each services and their activities and after action reports
- Entered data, generated reports, and produced tracking documents to official records.
General Service Administration (GSA) Dispatcher
USMC Reserves
10.2023 - Current
- Coordinated communication between units and companies at a Battalion level to ensure operational efficiency.
- Managed scheduling and dispatching of resources to support mission objectives.
- Monitored real-time operations, adjusting resource allocations as needed for optimal performance.
- Implemented process improvements that enhanced response times during critical missions.
- Trained junior dispatchers on protocols and best practices for effective communication.
- Oversaw incident reporting procedures to maintain compliance with military standards.
- Managed high-stress situations calmly and effectively, ensuring timely assistance.
- Communicated with drivers and personnel to coordinate timely execution of mission needs.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Transmissions System Operator
USMC Reserves
10.2023 - Current
- Operated and monitored systems to ensure optimal performance and reliability.
- Conducted routine inspections and maintenance to prevent equipment failures.
- Collaborated with team members to resolve technical issues efficiently.
- Documented system performance metrics for reporting and analysis purposes.
- Developed standard operating procedures to enhance workflow efficiency.
- Trained new staff on operational protocols and safety standards.
- Implemented process improvements that reduced downtime during operations.
- Assisted in troubleshooting system failures, ensuring minimal impact on service delivery.
- Collaborated with team to develop and communicate ideas and ways to improve system delivery and security.
- Troubleshot system stoppages and determined best course of action to maintain system up-time.
Education
Associate of Arts - Liberal Arts
Northeast Lakeview College
Universal City, TX05-2024
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
Accomplishments
- Awarded the Army Achievement Medal by always displaying peak performance and proficiency
- Received a Selected Marine Corps Reserve Medal for acting appropriate and following all rules and regulations.
- Collaborated with team of 13 in the execution of tasked funeral honors.
- Supervised higher staff members in regards to mission execution of a service.
Certification
- Secret Security Clearance, Department of War - 2021 to Present
- Network + Certification - 2022
Languages
Spanish
Native or Bilingual
Timeline
Assistant Funeral Coordinator
USMC Reserves
10.2023 - Current
General Service Administration (GSA) Dispatcher
USMC Reserves
10.2023 - Current
Transmissions System Operator
USMC Reserves
10.2023 - Current
Associate of Arts - Liberal Arts
Northeast Lakeview College