Summary
Overview
Work History
Education
Skills
Awards
Personal Information
Accomplishments
Timeline
Generic

Ian Hamilton

El Paso

Summary

Dynamic General Manager with a proven track record at DH Pace, driving profitability through strategic planning and operational efficiency. Expert in budget management and staff motivation, I foster a culture of accountability while enhancing customer relations. Successfully led teams to exceed sales targets, optimizing processes for sustained growth.

Overview

10
10
years of professional experience

Work History

General Manager

DH Pace
El Paso
03.2025 - Current
  • Oversee all aspects of branch operations, including sales, operations, finance, and human resources, to drive profitability and growth.
  • Develop and implement strategic plans to achieve company goals and expand market share in the West Texas/Southern New Mexico region.
  • Lead and mentor a diverse team, fostering a culture of accountability, continuous improvement, and exceptional customer service.
  • Manage financial performance, including budgeting, forecasting, and expense control, to ensure fiscal responsibility and maximize revenue.
  • Build and maintain strong relationships with key customers, vendors, and community stakeholders.

Branch Manager

DH Pace
El Paso
11.2022 - 03.2025
  • Managed the daily operations of the El Paso branch, ensuring efficient workflow and adherence to company policies and procedures.
  • Responsible for achieving branch sales and profitability targets, developing strategies to increase revenue and control costs.
  • Supervised and mentored a team of operations staff and technicians, providing training, performance feedback, and fostering a positive work environment.
  • Oversaw customer service, ensuring high levels of satisfaction and resolving complex customer issues.
  • Managed inventory, procurement, and logistics to optimize efficiency and minimize waste.

Operations Manager

DH Pace
El Paso
05.2022 - 11.2022
  • Managed and optimized operational processes, including scheduling, dispatching, and materials management for service and installation teams.
  • Ensured compliance with safety regulations and company standards across all operational activities.
  • Collaborated with sales and administrative teams to streamline workflows and improve overall efficiency.
  • Analyzed operational data to identify areas for improvement and implement solutions to enhance productivity and reduce costs.
  • Supported the Branch Manager in achieving operational excellence and meeting business objectives.

Operations Manager

DH Pace
Olathe
07.2017 - 05.2022
  • Managed a team of 30+ service/installation technicians, providing feedback on performance and expectations on a daily basis.
  • Oversaw all operational procedures including materials management, invoicing, scheduling, dispatching, safety, customer follow-up, etc. within the service department.
  • Managed a team of 5 office employees who handled the above duties on a daily basis to ensure gross profit and top-line revenue goals were met monthly, quarterly, and yearly.

Assistant Manager

Big 5 Sporting Goods
Redlands
05.2016 - 07.2017
  • All duties of the Management Trainee position as well as managing the sales performance of assigned department(s) to meet sales and margin goals.
  • Planned and scheduled associates to complete non-selling activities as needed.
  • Uphold Big 5 Sporting Goods standards for merchandise presentation.
  • Led consistent evaluation and development of in-store talent.
  • Issued appropriate counseling and disciplinary action to associates who failed to meet performance standards.
  • Drove shrink results through compliance to all guidelines involved with safety, loss prevention, and cash-handling procedures.
  • Proficient in 4473 Firearms paperwork and compliant with all rules, regulations, and standards within firearms sales and releases.

Management Trainee

Big 5 Sporting Goods
Highland
08.2015 - 05.2016
  • Responsibilities: Customer sales and service in the store, directing customers, answering telephones, providing product descriptions, proposing add-on sales to customers, checking and retrieving merchandise from storage areas, cleaning, restocking, and organizing merchandise. Back office duties included: opening and closing of the store, bank deposits and bank drops, balancing out store safe, receiving and proper input of items arriving to the store as well as transferring out merchandise to various locations.
  • Accomplishments: Provided leadership and discipline to sales associates.
  • Skills Used: Communication, Memory, Math, Multi-Tasking.

Education

BA - Multi-Disciplinary Studies / Communications

University of Texas El Paso
El Paso, TX
01.2015

Skills

  • MS Office Suite
  • Leadership
  • Operational efficiency
  • Risk management
  • Budget management
  • Staff motivation
  • Employee training
  • Process optimization
  • Conflict resolution
  • Performance analysis
  • Customer relations
  • P&L management

Awards

  • Rookie of the Year, 12/01/18, Award acknowledges a newly onboarded individual whose noteworthy performance, rapid skill acquisition, adaptability, and significant contributions have notably impacted the organization, demonstrating exceptional promise, potential, and dedication in their initial year of employment.
  • Promotion to Assistant Manager, 05/01/16, Promoted from Big 5 M.I.T (Manager in Training) to Assistant store manager within 9 months. Contributed to promoting the store to a top 10 store in the chain in sales (which includes 450+ stores across the United States).

Personal Information

  • Willing To Relocate: Anywhere
  • Authorized To Work: US for any employer

Accomplishments

  • Annual YOY growth of 10% Top Line Revenue
  • Received Rookie of the year award in December 2018

Timeline

General Manager

DH Pace
03.2025 - Current

Branch Manager

DH Pace
11.2022 - 03.2025

Operations Manager

DH Pace
05.2022 - 11.2022

Operations Manager

DH Pace
07.2017 - 05.2022

Assistant Manager

Big 5 Sporting Goods
05.2016 - 07.2017

Management Trainee

Big 5 Sporting Goods
08.2015 - 05.2016

BA - Multi-Disciplinary Studies / Communications

University of Texas El Paso

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