IAN HANNOLA
SHEFFIELD LAKE,US
Summary
Dynamic Sales Associate with a proven track record at Refrigeration Sales Corporation, achieving a 45% increase in sales transactions. Expert in customer engagement and product knowledge, Excel in building relationships and enhancing satisfaction through effective communication. Committed to operational excellence and upselling, Consistently surpass sales goals while delivering exceptional service.
Overview
4
4
years of professional experience
Work History
Sales Associate
Refrigeration Sales Corporation
Valley View, US
01.2021 - Current
- Surpassed sales goal by 18%. -A
- Achieved 45% increase in sales transactions compared to expectations. -A
- Drove sales and delivered exceptional customer experiences both in-person and over the phone. - D
- Built strong relationships with clients by creating lasting impressions and providing outstanding service. -D
- Enhanced customer satisfaction through effective communication and personalized service. -D
- Mastered HVAC terminology and product knowledge to effectively comprehend customer needs and support finding necessary products -D
- Enhanced technical knowledge by completing a refrigeration course and successfully passing the certification exam. -A
- Entrusted with building security responsibilities, including opening and closing the facility. -D
- Guided new team members in acquiring necessary skills and resources for effective job execution. -D
Skills
- Customer service and support
- Inventory management
- Cash handling
- Stock management
- Facility maintenance
- Communication skills
- Safety compliance
- Operational enhancement
- Effective communication
- Product knowledge
- Problem solving
- Time management
- Conflict resolution
- Customer engagement
- Positive and professional
- Upselling
- Contact follow-up
- Friendly and outgoing
- Store opening and closing
References
Brady Jordan
Timeline
Sales Associate
Refrigeration Sales Corporation
01.2021 - Current
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