Alaya Holloway
Sheffield Lake,OH
Summary
Dynamic sales professional with extensive experience at Walmart, excelling in customer service and cash handling. Proven ability to enhance team performance and streamline operations, achieving sales goals through effective collaboration. Recognized for exceptional problem-solving skills and maintaining high standards of service excellence, ensuring customer satisfaction and loyalty.
Overview
6
6
years of professional experience
Work History
Sales Associate
Walmart
06.2019 - 04.2021
- Guided customers in choosing products and delivered outstanding service.
- Stayed informed about latest promotions and sales to improve customer interactions.
- Optimized store layout by strategically organizing merchandise displays.
- Processed transactions accurately using point-of-sale systems.
- Collaborated with team members to achieve sales goals and improve efficiency.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Engaged in ongoing training to develop product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Cashier
Walmart
Elyria, OH
06.2019 - 03.2022
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Assisted customers with product inquiries, ensuring satisfaction and loyalty.
- Maintained accurate cash drawer, minimizing discrepancies during shifts.
- Collaborated with team members to streamline checkout procedures, enhancing service speed.
- Trained new cashiers on operational protocols and customer service standards effectively.
- Resolved customer complaints professionally, maintaining a positive store environment.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Team Leader Manager
Walmart
Parma, Ohio
11.2024 - Current
- Led daily operations, ensuring team alignment with company objectives and customer satisfaction.
- Supervised staff performance, providing coaching and feedback to enhance productivity and teamwork.
- Coordinated scheduling and task assignments for optimal resource utilization within the team.
- Resolved customer inquiries promptly, maintaining high standards of service excellence and loyalty.
Education
Medical Assistant Certification - Medical Assistant
Ross Medical Education Center
Elyria, OH03.2026
Diploma -
Elyria High School
Elyria, OH06.2021
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Cash register operation
- Stocking and receiving
- Cash handling accuracy
- Client service
- Conflict resolution
- Store opening and closing
- Team management
Timeline
Team Leader Manager
Walmart
11.2024 - Current
Sales Associate
Walmart
06.2019 - 04.2021
Cashier
Walmart
06.2019 - 03.2022
Medical Assistant Certification - Medical Assistant
Ross Medical Education Center
Diploma -
Elyria High School