IAN HARRIS
Irvington,NJ
Summary
Reliable, highly motivated and committed individual with proven history of superior performance at individual, team and organization level. Strong ability to multi-task lead and use initiative to complete work load with little or no supervision. Detailed oriented professional looking forward to apply my background knowledge, experience and team building skills in a deadline driven environment.
*Authorized to work in the US for any employer
Overview
11
11
years of professional experience
Work History
Housekeeping Supervisor
The Hilton Long Island/ Huntington
Long Island , NY
07.2023 - Current
- Collaborated with other departments to coordinate workflow processes between teams.
- Supervised team of 6-8 employees, ensuring high productivity and quality standards were met.
- Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
- Resolved customer complaints and issues promptly, ensuring customer satisfaction and loyalty.
- Developed strategies to improve team performance and productivity.
- Fostered a positive and motivating work environment, leading to an increase in team morale.
- Responded to customer questions regarding products, prices and availability.
- Complied with company policies, objectives and communication goals.
- Maintained positive working relationship with fellow staff and management.
- Identified needs of customers promptly and efficiently.
- Facilitated training sessions for new employees on company policies and procedures.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Trained new employees on company policies and procedures.
- Trained new employees on company policies, job duties, and performance expectations.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Auto Detailer
Ford Premeir
Brooklyn, NY
02.2023 - 03.2024
- Cleaned common areas following established schedules and prescribed methods.
- Traveled to local vendors to pick up supplies or equipment repairs.
- Sanitized frequented areas and equipment using approved supplies.
- Arranged and removed furniture to prepare facilities for events.
- Coordinated with tow truck companies when required to transport a disabled vehicle to the shop.
- Responded promptly to customer inquiries regarding pricing estimates for specific types of repairs or maintenance services.
- Cleaned various work areas by mopping, vacuuming and polishing mirrors.
- Performed basic maintenance and cleaning.
- Moved and worked with vehicles to support sales activities.
- Greeted customers and opened car doors to enhance service.
- Maintained inventory of detailing products and restocked shelves as needed.
- Transported completed vehicles back to the customer's residence or place of business.
- Drove vehicles to different areas of dealership to meet display standards.
- Maintained a safe working environment by adhering to safety protocols and regulations.
- Patrolled parking areas and monitored car safety to prevent theft and damage.
- Delivered loaner cars to customers who requested them while their own vehicle was undergoing repairs or maintenance work.
- Inspected vehicles for stains and debris and returned clean and tidy vehicle to customer.
- Organized storage area containing all parts, tools, and other materials used by the mechanics.
- Responded to questions about local area and company services.
- Assisted with snow removal and management of winter upkeep.
- Logged assigned vehicle tags in specified software.
- Ensured that all paperwork associated with servicing a vehicle was properly filed away in its corresponding folder.
- Directed drivers to parking spots.
- Tracked and documented completed duties.
- Assisted customers with loading and unloading items from their vehicles.
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Supported parts department with deliveries and pickups.
- Provided transport for customers and dealership personnel
- Monitored parking area for safety, security and general customer concerns.
- Assigned numbered tags to customers and vehicles.
- Received customer vehicles for service and parked them in designated areas.
- Cleaned interior and exterior of customer vehicles using cleaning supplies, vacuum cleaner, air compressor, and power washer.
- Completed day-to-day duties accurately and efficiently.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Auto Detailer
Al Packer
West Palm Beach, FL
03.2016 - 03.2023
Security Officer
Hi Tek Security Company
West Palm Beach, FL
02.2016 - 03.2018
- Enforced security regulations and escorted non-compliant individuals to private areas for processing.
- Deterred criminal activity, vandalism, and general misconduct by providing expert and highly visible security presence at facilities.
- Adhered to post orders while maintaining a visible presence around the property.
- Checked footage and live feeds from surveillance cameras for trespassers and criminal activity.
- Inspected parking lot to verify parking permits and ticketed or towed unauthorized vehicles.
- Enforced access control measures in accordance with established procedures.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Monitored building and property entrances and exits to detect intrusions and protect assets.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Maintained high levels of alertness throughout shifts.
- Checked for safety hazards and took corrective action when necessary.
- Reported safety hazards for remediation response.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
- Surveyed multiple CCTV feeds to closely monitor important areas on grounds.
- Confirmed visitor identification prior to granting entry into the building.
- Guarded restricted areas to prevent unauthorized entry.
- Coordinated with law enforcement and emergency responders during incidents and emergencies.
- Checked and secured building areas during off-hours to prevent entry by unauthorized individuals.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Maintained accurate logs of all security related activities.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies, and regulations.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Houseman
Marriot Hotel
Tarrytown, NY
03.2014 - 03.2015
- Monitored cleanliness of lobby, swimming pool and other common areas.
- Performed routine inspections of hotel exteriors and interiors for maintenance needs.
- Monitored and reported any security or safety hazards to management immediately.
- Assisted in setting up meeting rooms and banquet halls according to event specifications.
- Delivered items to guest rooms, such as extra towels, bedding, or toiletries.
- Inspected guest rooms after cleaning ensuring they met standards of cleanliness.
- Ensured cleanliness and orderliness of all hotel common areas, including lobbies, hallways, and restrooms.
- Transported dirty linen from guest rooms to laundry area using appropriate equipment.
- Stocked housekeeping carts with supplies before each shift.
- Supported front desk operations during high-volume periods or as needed.
- Reported any damages or repairs needed to the maintenance supervisor.
- Managed waste disposal and recycling in accordance with hotel policies.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Followed safety guidelines while handling hazardous materials such as chemicals.
Education
Associate of Arts - Heating Ventilation And Air Condition (HVAC)
Florida Career College
Miami, FL06-2023
High School Diploma -
Wellington High School
West Palm Beach, FL05-1999
Skills
- Critical thinking
- Communication
- Time management
- Problem solving
- Collaborator/Team building
- Custer service oriented
Timeline
Housekeeping Supervisor
The Hilton Long Island/ Huntington
07.2023 - Current
Auto Detailer
Ford Premeir
02.2023 - 03.2024
Auto Detailer
Al Packer
03.2016 - 03.2023
Security Officer
Hi Tek Security Company
02.2016 - 03.2018
Houseman
Marriot Hotel
03.2014 - 03.2015
Associate of Arts - Heating Ventilation And Air Condition (HVAC)
Florida Career College
High School Diploma -
Wellington High School