Ian Harris
McKenzie,TN
Summary
Goal-oriented IT professional with experience in remote managed connections for ATM/ITM systems and telecommunications, with a strong background in telephony, network infrastructure, and security solutions. Skilled in troubleshooting and maintaining systems uptime, and delivering reliable technical support to ensure secure, uninterrupted operations.
Overview
8
8
years of professional experience
Work History
RMC ENGINEER
QSI, INC.
01.2024 - Current
- Diagnosed and resolved ATM/ITM software issues remotely, enhancing system reliability
- Resolved issues with remote managed connections by diagnosing and implementing solutions.
- Monitored ATM/ITM network health using specialized software, detecting faults and outages to maintain service continuity
- Install and deploy security and software updates and patches
- Escalated and documented complex issues, resolutions, and system changes to ensure accurate records and facilitate future troubleshooting
- Assisted service engineers by providing timely solutions to technical issues encountered during operations.
ACCOUNT CONSULTANT
HISCALL, INC.
01.2021 - 01.2024
- Achieved President's Club by reaching 173% of sales quota in 2022.
- Developed and maintained trusted relationships with customers, driving business growth
- Identified potential customers, facilitating new business opportunities
- Develop business proposals for new and current accounts
- Assessed client needs and recommended tailored solutions
- Understand and provide detailed information on telephony and security solutions, low voltage infrastructure, data networking, and audio and visual solutions.
SALES ASSOCIATE
LOWE'S HOME IMPROVEMENT
01.2018 - 01.2021
- Answer customer questions and provide excellent customer service - received Lowe's Service Star on three occasions for excellent customer service
- Restocked merchandise on shelves to maintain product availability and enhance customer shopping experience
- Processed orders, deliveries, and loading tickets using retail technology to streamline operations
Education
BACHELOR OF SCIENCES - BUSINESS AND COMPUTER SCIENCE
BETHEL UNIVERSITY
McKenzie, TN12-2021
Skills
- Network troubleshooting
- Fault detection
- Incident management
- Remote diagnostics
- Software updates
- System documentation
- Customer relationship management
Timeline
RMC ENGINEER
QSI, INC.
01.2024 - Current
ACCOUNT CONSULTANT
HISCALL, INC.
01.2021 - 01.2024
SALES ASSOCIATE
LOWE'S HOME IMPROVEMENT
01.2018 - 01.2021
BACHELOR OF SCIENCES - BUSINESS AND COMPUTER SCIENCE
BETHEL UNIVERSITY