Ian Helgeson
Valparaiso,FL
Summary
Determined to achieve goals set by the company/organization and myself. Can work well with others and have an easy time communicating with anyone. Results-driven and can work under stressful and high-pressure situations. Becoming an Eagle Scout taught many different skills: leadership, survival, teamwork, and working hard to achieve a goal. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Community Marketing Agent
Wyndham Vacation Resorts, Inc
05.2023 - 07.2023
- Identified appropriate marketing channels and target customers for campaigns.
- Created customized marketing materials to increase product awareness.
- Wrote engaging and successful marketing, advertising, and website copy.
- Conducted primary and secondary research to better understand customer needs and behaviors.
waiter, bartender
Rhombus Guys Pizza
06.2022 - 03.2023
- Used cash registers and credit card machines to cash out customers
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders
- Developed new signature cocktails to support bar marketing brand and increase profits
- Followed strict recipes and drink measurements to minimize product used
Head of Park River Parks and Recreation
Rollefstad
01.2021 - 05.2022
- Was head lifeguard at Park River and managed pool maintenance and other lifeguards
- Head lifeguard at Choice Health & Fitness
- Had to close and clean pool area.
- Supervised patrons to follow rules and regulations and maintain safety.
- Trained staff members on conducting events and following safety procedures
- Monitored participation in recreational activities to provide assistance to participants
Customer Service Agent
Target
09.2019 - 02.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service
- Adapted to new applications and maintained knowledge of current technologies
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
Construction Worker
Walsh County High Department
04.2019 - 01.2020
- Maintained roads and campgrounds in Walsh County
- Aided in maintenance and building of bridges and culverts
- Utilized hammers, saws, squares, levels, and fastening devices to complete projects
- Loaded, unloaded, and moved material to and from storage and production areas
- Operated power equipment to move materials and promote job efficiency
Education
Bachelor of Arts - Criminal Justice, Psychology and Sociology
University of North Dakota
Grand Forks, ND12.2022
High School Diploma -
Park River High School
Park River, ND05.2018
Skills
- Customer Meeting Organization
- Microsoft Office
- Sales Presentation
- Personnel Development
- Psychology
- Crowd Control and Security
- Engaging Customers
- Hospitality and Accommodation
- Leadership
Timeline
Community Marketing Agent
Wyndham Vacation Resorts, Inc
05.2023 - 07.2023
waiter, bartender
Rhombus Guys Pizza
06.2022 - 03.2023
Head of Park River Parks and Recreation
Rollefstad
01.2021 - 05.2022
Customer Service Agent
Target
09.2019 - 02.2020
Construction Worker
Walsh County High Department
04.2019 - 01.2020
Bachelor of Arts - Criminal Justice, Psychology and Sociology
University of North Dakota
High School Diploma -
Park River High School
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