Ian Hendershot

Morgantown,WV

Summary

Proven System Administrator, adept in VM Hosting and Networking Management, enhanced server performance and ensured 95% issue resolution, demonstrating strong problem-solving skills. Collaborated effectively across teams, showcasing exceptional communication abilities and a commitment to business continuity through strategic disaster recovery planning.

Overview

years of professional experience

Work History

System Administrator

Gabes

10.2017 - 11.2024

Managed and maintained company servers, ensuring high availability and performance.
Configured and monitored our data center: such as servers, SAN devices, VPN services, switches, routers, and firewalls to maintain smooth operation.
Provided technical support to end users, resolving issues related to hardware, software, and networking.
As our DR Manager conducted regular backups of critical data and developed disaster recovery plans to ensure business continuity in case of emergencies.
Managed onboarding and offboarding of employees. Which included creating users staging machines and conducting onboarding meetings. Also staying incontact with HR to make sure users that are terminated have all rights revoked on all platforms.
Diagnosed and executed resolution for network and server issues.
Monitored networks and network devices to resolve technical problems quickly.

Helpdesk Technician

Gabes

04.2015 - 10.2017

Provided timely technical support and troubleshooting for hardware and software issues to end users, resulting in 95% issue resolution rate.
Collaborated with cross-functional teams to implement IT projects and upgrades, including software deployments and hardware rollouts.
Documented and maintained detailed records of user requests, resolutions, and system configurations for future reference and continuous improvement.

Materials Handler

Gabes

10.2014 - 04.2015

Efficiently and accurately picked, packed, and staged materials for distribution according to daily production schedules
Conducted regular inventory checks and maintained meticulous records of stock levels and location for easy retrieval
Collaborated with other team members to ensure timely delivery of materials to various departments and work stations

Education

Bachelor of Science -

Pierpont Community And Technical College

Fairmont, WV

High School Diploma -

Morgantown High School

Morgantown

1 year Certification - Information Technology

Monongalia County Technical Education Center

Morgantown

Skills

VM Hosting
Networking Management
Server Management
356 Admin

Linux
Windows
Apple

Interests

/Windows OS/ Windows Server/ Linux OS/ MacOS/ Networking Administration/ Server Administration/ Wireless Administration/ Microsoft O365/ VMware/ Esxi/ Proxmox/ Arcserve/ Veeam/ Cisco CLI/ Powershell/ Active Directory/ Group Policies/ DNS administration/ Data Center/Avaya VoIP/ Helpdesk Administration/ Project Administration/ Technical Documentation/

Timeline

System Administrator

Gabes

10.2017 - 11.2024

Helpdesk Technician

Gabes

04.2015 - 10.2017

Materials Handler

Gabes

10.2014 - 04.2015

Bachelor of Science -

Pierpont Community And Technical College

High School Diploma -

Morgantown High School

1 year Certification - Information Technology

Monongalia County Technical Education Center