Summary
Overview
Work History
Education
Skills
Timeline
OperationsManager

Ian Henderson

Raleigh,NC

Summary

Detail-oriented Assistant Manager with 5+ years of experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management.

Dedicated to leveraging my skills and knowledge to successfully build and improve.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Hibbett Sports
Raleigh, United States
06.2021 - Current
  • Developed loyal and a constantly satisfied customer base through proactive management and communication.
  • Merchandise, promote, and interact to drive customer engagement and boost sales.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Monitored security to protect employees, customers and property.
  • Introduced new products or services, increased marketing activities and improved customer service to drive sales.
  • Made hiring recommendations to increase company's productivity and profitability with quality workers.
  • Increased employee performance and job satisfaction to strengthen retention and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

Youth Development Professional

Boys and Girls Club
Buffalo, NY
10.2020 - 02.2021
  • Supervised youth and maintained security for each child under care
  • Observe and monitor children's play activities
  • Keep records on individual children, including daily observations and information about activities, meals served, and medications administered
  • Support children's emotional and social development, encouraging understanding of others and positive self-concepts
  • Assist in preparing food and serving meals and refreshments to children
  • Create developmentally appropriate lesson plans
  • Organize and store toys and materials to ensure order in activity areas
  • Assisted with educational needs through tutoring and homework assistance.
  • Took part in sports, games and movie nights with children.
  • Demonstrated positive influence to children by acting appropriately, being respectful to others and actively listening.
  • Engaged and interacted with youth members, teaching sustainable habits and coping mechanisms.
  • Encouraged children to talk issues out with each other and without anger, which eased tense situations.

MARKETING MANAGER

COOK Wing Stop
Raleigh, NC
09.2019 - 12.2019
  • Maintain sanitation, health, and safety standards in work areas
  • Clean food preparation areas, cooking surfaces, workstations, display cases and utensils
  • Verify that prepared food meets requirements for quality and quantity
  • Operate large-volume cooking equipment such as grills and deep-fat fryers,
  • Read food order slips or receive verbal instructions as to food required by patron, and prepare and cook food according to instructions
  • Measure ingredients required for specific food items being prepared
  • Take food and drink orders and receive payment from customers
  • Cook the exact number of items ordered by each customer, working on several different orders simultaneously

LANDSCAPING ASSISTANT

Aaron's Landscaping & Snow Plowing
Buffalo, NY
03.2018 - 07.2019
  • Cleaned Flower Beds
  • Pulled weeds and dead flowers
  • Layer mulch
  • Place new flowers in gardens.

Education

High School Diploma -

WNY MARITIME CHARTER SCHOOL
Buffalo, NY
12.2018

A.A - Mass Communication and Journalism

WAKE TECHNICAL COMMUNITY COLLEGE

Skills

  • Computer Knowledge
  • Project Management
  • People Skills
  • Communication Skills
  • Google Drive
  • Strategic planning

Timeline

Assistant Manager

Hibbett Sports
06.2021 - Current

Youth Development Professional

Boys and Girls Club
10.2020 - 02.2021

MARKETING MANAGER

COOK Wing Stop
09.2019 - 12.2019

LANDSCAPING ASSISTANT

Aaron's Landscaping & Snow Plowing
03.2018 - 07.2019

High School Diploma -

WNY MARITIME CHARTER SCHOOL

A.A - Mass Communication and Journalism

WAKE TECHNICAL COMMUNITY COLLEGE

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Ian Henderson