Ian Huff
Oakland,TN
Summary
At Chick-fil-A, excelled in creating memorable dining experiences, enhancing customer satisfaction and loyalty through exceptional service and problem-solving abilities. Demonstrated strong work ethic and team collaboration, significantly contributing to a welcoming atmosphere. Skilled in customer service and stock management, adept at maintaining high service standards under pressure.
Overview
1
1
year of professional experience
Work History
Front of House Employee
Chick-fil-A
10.2022 - 12.2023
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Helped guests at tables when in need of assistance.
- Reset tables between guests by restocking low items and wiping down surfaces.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Increased guest return rate through personable interactions and genuine interest in their dining preferences.
- Brewed coffee and tea and changed out drink station syrups.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
First Assembly Christian School
Cordova, TN05.2024
Skills
Strong Work Ethic
Team player attitude
Positive demeanor
Phone Etiquette
Order Taking
Greeting guests
Payment Processing
Complaint Handling
Stock management
Customer Service
Problem-Solving
Timeline
Front of House Employee
Chick-fil-A
10.2022 - 12.2023
High School Diploma -
First Assembly Christian School
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