Ian Israelson
Cincinnati
Summary
Demonstrated leader and problem-solver with excellent research and critical thinking skills. Knowledgeable about policies, coverage and liabilities. Manages escalated calls from less-experienced team members and helps management run efficient customer support department. Highly productive customer service team member well-versed in service delivery standards. Proven to navigate complex concerns well. Offering 3 years of experience in claims resolution and customer service-oriented positions.
Overview
10
10
years of professional experience
Work History
Senior Resolution Specialist
OptumRx
05.2022 - Current
- Helped management oversee, motivate and supervise employees.
- Documented trends and determined recommended possible enhancements to drive overall department improvements.
- Reviewed calls and suggested methods for improving service.
- Coached junior employees on performance strategies and quality assurance standards.
- Facilitated communication and collaboration among disputants using mediation methods.
- Specialized in negotiation and resolution of environmental conflicts involving natural resource allocation and regional development planning.
Produce Clerk
Kroger
11.2019 - 06.2021
- Maintained safe, neat and clean working environment and closely monitored for wet floors or other hazards
- Assisted customers with price checking fruits and vegetables and finding requested items in department
- Broke down pallets to separate produce for sales floor, cooler and backroom prep areas.
Administrative Assistant
Western Reserve Academy
07.2016 - 08.2019
- Managed and organized paperwork and contact information for all participants
- Led and coached instructors in program delivery through demonstration, observations and follow-up
- Provided leadership in emergency situations in accordance with guidance and policy
- Managed program operations by communicating with and holding staff accountable to responsibilities
- Coordinated travel arrangements by booking airfare, hotel and ground transportation.
Grill Cook
Wendy's
05.2014 - 08.2014
- Conducted daily sanitizing and cleaning procedures at end of each shift before securing building
- Worked closely with kitchen staff to produce weekly schedule of shifts and duties.
Education
Bachelor of Computer Science - Computer Science
Cincinnati State Technical And Community College
Cincinnati, OH05-2026
Associate of Science - Business Analytics
University of Cincinnati
Cincinnati05-2022
High School Diploma -
Western Reserve Academy
05.2017
Skills
- Ability to Multitask
- Effective Time Management
- Customer Service
- Administrative Support
- Skills
- Scheduling Skills
- 82 WPM
- Profile
- Systematic Administrative Assistant with successful experience in fast-paced
- Office settings Hardworking team-player with expertise completing various
- Clerical tasks and offering staff support Responsible, punctual and productive
- Professional when working with little to no supervision Hardworking Produce
- Clerk skilled in managing stock and merchandising products Expert in assisting
- Customers, multitasking, and handling high-volume work Well-versed in hectic
- Environments Highly skilled in inventory management and stock rotation
- Team Member Training
- Operations Management
Accomplishments
- Collaborated with team of 2 in the development of the Consumer Detractor Project.
- Data Organization - Recorded, analyzed and summarized numerical data on the Resolution Workbasket Project.
Timeline
Senior Resolution Specialist
OptumRx
05.2022 - Current
Produce Clerk
Kroger
11.2019 - 06.2021
Administrative Assistant
Western Reserve Academy
07.2016 - 08.2019
Grill Cook
Wendy's
05.2014 - 08.2014
High School Diploma -
Western Reserve Academy
Bachelor of Computer Science - Computer Science
Cincinnati State Technical And Community College
Associate of Science - Business Analytics
University of Cincinnati
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