Ian Jacobazzi
Keller,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Currently studying for a B.S in cyber security and information assurance which is an added plus!
Overview
1
1
year of professional experience
2
2
Certification
Work History
NOC Analyst
Voxai Solutions Inc.
Coppell, TX
06.2022 - Current
- Monitoring call center technology
- Nightly health checks to ensure all genesys calls can route to agents currently and all monitoring URLs work
- Trouble-fixing issues that come in
- Monthly patching cycles
- Answering and working on tickets that come in nightly or over weekends.
- Monitoring for alarms that come in from hosts and applications, and investigating to determine the root cause of the alarm.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT05.2024
High School Diploma -
Keller High School
Keller, TX05.2022
Skills
- Red Hat Enterprise Linux
- Client Support
- Knowledge Base
- Security Protocols
- SNMP Monitoring
Certification
- Network Pro, Testout - March 2022
- Google IT Pro, Google - January 2023
Timeline
NOC Analyst
Voxai Solutions Inc.
06.2022 - Current
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
High School Diploma -
Keller High School