Ian Jorgensen
Saranac
Summary
Professional IT specialist adept in network management, systems troubleshooting, and cybersecurity protocols. Known for strong focus on team collaboration and adaptability to changing needs. Proven track record in ensuring system efficiency, enhancing security, and supporting technical operations. Reliable and results-driven, with skills in hardware configuration, software maintenance, and user support.
Overview
3
3
years of professional experience
Work History
Assistant IT Administrator
All Weather Seal
Lowell, MI
05.2024 - 12.2025
- A hybrid role between the marketing and IT departments of the company, assisted in both aspects with implementation, coding, and maintenance.
- Facilitated transition to a new IT support ticketing system, cutting average response times by 20%.
- Provided Tier 1 troubleshooting through digital helpdesk, improving user satisfaction.
Data Analyst Specialist
Lakeland Monroe Group
Kentwood, MI
05.2023 - 01.2024
- Managed over 2000 warehouse tools and repurposed towards company use.
- Conducted quality control, inventory audits, and safety protocol reviews across manufacturing units.
- Led and coordinated re-tooling initiatives, optimizing inventory accuracy.
Education
Bachelor of Arts - Computer And Information Sciences
Michigan State University
East Lansing, MI08.2025
Minor - Information Technology
Michigan State University
East Lansing, MI08.2025
Skills
- Customer service
- Software installation
- Hardware troubleshooting
- IT asset management
- Zendesk
- TCP/IP, DNS, DHCP
- Remote desktop support
- Help desk support
Timeline
Assistant IT Administrator
All Weather Seal
05.2024 - 12.2025
Data Analyst Specialist
Lakeland Monroe Group
05.2023 - 01.2024
Minor - Information Technology
Michigan State University
Bachelor of Arts - Computer And Information Sciences
Michigan State University