Ian King
Murrieta,CA
Summary
Results-driven Team Leader with a strong focus on quality and a proven ability to establish clear guidelines and targeted goals that foster sustained revenue growth, enhance team efficiency, and cultivate customer loyalty. Expertise in recruiting, hiring, training, and motivating high-performing teams to consistently meet and exceed objectives. Recognized as a motivational leader and strategic planner, equipped with analytical problem-solving skills that drive operational excellence. Demonstrated track record of success in retail leadership underscores a commitment to achieving business goals while nurturing a positive work environment.
Overview
38
38
years of professional experience
Work History
Instacart Shopper
Instacart
04.2020 - Current
- Managed customer orders efficiently, ensuring timely and accurate deliveries.
- Selected high-quality groceries based on customer preferences and dietary restrictions.
- Navigated store layouts effectively to optimize shopping routes and minimize delivery times.
- Communicated with customers to clarify order details and address concerns promptly.
- Maintained product knowledge to provide informed recommendations and enhance customer satisfaction.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
Logistics Team Member
Amazon
09.2020 - 02.2024
- Managed system support functions to set priorities and service levels expectations.
- Receive and stow away inbound inventory to location in preparation for customer delivery.
- Utilize devices to prepare routes for outbound scheduled delivery.
- Recognize situations that may need to be troubleshooted by leadership Team.
Store Manager
Starbucks
08.2002 - 11.2019
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Met budget targets by controlling expenses and eliminating wasteful behaviors.
- Developed and implemented promotional strategies to drive business success and maintain budgetary guidelines.
- Minimized financial discrepancies by accurately controlling monthly operations budget.
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives.
- Hired, trained and managed team of 24-35 associates, including evaluating performance and enforcing disciplinary actions.
- Increased profits 4% by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
Sales Representative
Pepsi-Cola Bottling Company
07.2001 - 07.2002
Supervisor Keyholder to Executive Team Leader
Target
09.1987 - 09.2000
Education
Bachelor of Science - Criminal Justice
National University
San Diego, CASkills
- Store operational procedures
- Project execution
- Customer engagement
- Effective communication abilities
- Employee training
- Operational budgeting
- Inventory management
- Problem identification
Awards and Recognition
Diamond Cart Shopper Instacart 3500+shops
DCX1Champion of the Month Amazon FY2023
Consistent support of District Team FY 2018.
Dedication to the Customer Experience FY 2017.
Manager of the Year FY 2016.
Highest in Store Operations, 6th in the Region, 5th in Accuracy, 3rd in Food and 5th in Cleanliness FY 2012.
Partnership with " Earvin "Magic" Johnson with the opening of several Urban Coffee Opportunity Locations 2003 thru 2009, San Diego, CA.
Timeline
Logistics Team Member
Amazon
09.2020 - 02.2024
Instacart Shopper
Instacart
04.2020 - Current
Store Manager
Starbucks
08.2002 - 11.2019
Sales Representative
Pepsi-Cola Bottling Company
07.2001 - 07.2002
Supervisor Keyholder to Executive Team Leader
Target
09.1987 - 09.2000
Bachelor of Science - Criminal Justice
National University