Ian Koontz
Parker,CO
Summary
Dedicated candidate eager to guide on spiritual matters and promote spiritual growth. Skilled in teaching, mentoring and counseling. Adept at building relationships and qualified to lead and organize small groups.
Overview
9
9
years of professional experience
Work History
Full Time Missionary
Church Of Jesus Christ Of Latter Day Saints
05.2022 - Current
- Strengthened community relations by organizing and participating in outreach programs.
- Built lasting relationships with community members through genuine empathy, compassion, active listening skills.
- Supported families during times of crisis by offering counseling services or connecting them with additional resources when needed.
- Inspired personal growth among youth group participants through mentorship programs that focused on character development.
- Proselytized people and imparted knowledge of faith using strong public speaking and one-on-one discussions.
- Supported religious leaders in performing various duties.
- Attended meetings with religious leaders.
- Educated members of congregation on religious beliefs and practices.
Resident Advisor
Wolverine Crossing
04.2020 - 05.2021
- Enhanced resident satisfaction by promptly addressing concerns and providing solutions.
- Improved community engagement through the organization of social events and activities for residents.
- Managed conflicts among residents effectively, ensuring a peaceful living environment.
- Assisted in the development of residence policies, contributing to a safe and positive community atmosphere.
Customer Service Representative
Vivent
02.2022 - 06.2022
- Streamlined call center processes for improved efficiency and reduced wait times.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Property Maintenance Worker
Foothills Property Maintenance
06.2015 - 08.2018
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Assisted clients in selecting appropriate plants based on climate conditions, soil types, and desired aesthetics.
- Applied proper pest management techniques for maintaining healthy landscapes without compromising environmental safety.
- Maintained grounds by trimming, weeding, and general clean-up.
- Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
Education
Bachelor of Science - Aviation
Utah Valley University
Orem, UT05.2026
Skills
- Discipleship Training
- Group Facilitation
- Public Speaking
- Teaching Abilities
- Relationship Building
- Resourcefulness
- Teamwork and Collaboration
- Effective Communication
- Empathy and Compassion
- Religious Knowledge
- Event Planning
Timeline
Full Time Missionary
Church Of Jesus Christ Of Latter Day Saints
05.2022 - Current
Customer Service Representative
Vivent
02.2022 - 06.2022
Resident Advisor
Wolverine Crossing
04.2020 - 05.2021
Property Maintenance Worker
Foothills Property Maintenance
06.2015 - 08.2018
Bachelor of Science - Aviation
Utah Valley University
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