Hi, I’m
Ian Kopp
St Louis,MO
Summary
A task oriented IT Generalist of 10+ years' experience, specializing in IT projects and systems support with a focus upon wireless networking, communications, infrastructure development and client support.
With almost a decade of sales and management experience and equipped with strong problem-solving abilities, a drive to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
19
years of professional experience
Work History
Verizon Wireless Corporation
Technologies/Solutions Sales Manager
08.2021 - Current
Job overview
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Evaluated performance against goals and implemented appropriate development plans.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationship.
- Maintained operational gold standards.
Verizon Wireless Corporation
Solutions Specialist
07.2015 - 08.2021
Job overview
- Maintained strong relationships with existing customers by delivering exceptional service and ongoing support as needed.
- Identified opportunities for upselling additional services, resulting in increased revenue for the company.
- Provided timely support to clients during post-implementation, ensuring smooth transitions and minimal disruption to operations.
- Increased productivity by collaborating with management to develop process improvements.
- Conducted troubleshooting and diagnostic procedures on customer devices.
- Answered customer questions about billing, account issues and upgrade possibilities.
- Monitor and excell at individual tracked sales metrics.
Image Technologies Corporation
Assistant Manager IT/Support/Engineer Level 2
06.2005 - 05.2015
Job overview
- Perform analysis and review of internal and external developed network architectures and procedures
- Maintain and support existing PC and network hardware and software including security systems, wireless, network security cameras and phone systems
- Provided cabling and infrastructure requirements, installing CAT-5/6, patch panels, RG-6 and video cabling and accessories
- Expert support on mobile devices and smart-phones, with knowledge of a variety of software and interfaces, including but not limited to iPad's, iPhones, Android phones/tablets, Palm OS, Windows phones/tablets, and Microsoft surface
- Provide system migration and integration support
- Worked with specialists at multiple vendors to provide quotes and hardware / software recommendations
- Routinely assist users providing administrator functions, checking backups, troubleshooting hardware / software, performing maintenance, data retrieval / repair, cloning, and remote support
- Management / Maintenance and basic repair of hardware and printers.
- Management distribution and support for all operational hardware, software, software licensing and supplies.
Education
Gateway Institute of Technology , St Louis, MO
05.1997
Skills
- Routers, Switches, Hubs, VOIP, Legacy Phone Systems, VPNs,
- Smart phones, tablets, Android to current, IOS to current, Blackberry, BES
- Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft FrontPage, Microsoft Visio, Microsoft Access, Microsoft Power Point,
- Staff Management
- Goals and performance
- Verbal and written communication
- Analytical problem solver
- Inventory Management
- Operations Management
- Motivational Skills
- Strategic Planning
- Performance Management
- Resolution-oriented
- Operations
Accomplishments
Helping to grow a budding business of around 25 to over 150 employees with 3 locations.
Deployed and managed VOIP systems, networking, wireless networking, security, employee equipment and software for previous employer.
Created a multi faceted revenue stream via renewable resources for corporate events and shows.
Managed the Winners circle award winning sales team at Verizon Wireless.
Won The Winner's circle award individually multiple times.
Supervised teams with 10+ members.
Personal bio
- I am a St. Louis native. I have lived in the city my whole life. When my son was born I moved to Brentwood to make sure he was getting a good education. Now that he is in college we are looking to move back to the city.
- I have a creative mind, allowing me to have a unique vantage point when faced with challenges.
- Enjoy detailed analysis of whatever problem needs to be solved.
- I'm always looking for ways to improve myself and the process.
Experience
- 10+ years Co-running an IT department for small medium business here in St Louis with two remote locations in other cities. Responsibilities Including but not limited to all telecommunications (desk phones/ VOIP systems, Blackberry, Android, IOS and all cellular services) networking and wireless, hardware maintenance and software management.
- 9+ years of technology sales and managerial experience.
References
- John Garland, Director of IT, Image Technologies Corp., 314-783-4530
- Stephen Prane, Owner Operator, Reconnect Realty, 314-322-1191
- Jonathan Simpson, SR Manager, Verizon Wireless Corporation, 314-599-0555
Hobbies and Interests
- Solving problems/puzzles
- Audio/Video development
- New electronics and software
Timeline
Technologies/Solutions Sales Manager
Verizon Wireless Corporation
08.2021 - Current
Solutions Specialist
Verizon Wireless Corporation
07.2015 - 08.2021
Assistant Manager IT/Support/Engineer Level 2
Image Technologies Corporation
06.2005 - 05.2015
Gateway Institute of Technology
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