MeshCommander remote control desktop Banking Systems WireXchange / Safenet / FIS / MeridianLink / Zephyr onboarding Ipay / Q2 / CalliPay / DocuSign / BoldChat onboarding / Cardwiz onboarding IQQ / Calyx / LoanEngine onboarding Client Service / Planning and Organization Maintain Compliance / Prioritization
PATRICK LOUIS
IT Network Tecnician
Elkins Park,PA
Summary
IT Networking Technician with a CompTIA Certified A+ & Network+, adept in leading large scale technology projects from conception to completion. Experienced in installing, maintaining, and providing support for computer systems and networks. Dynamic Bilingual Customer Service Representative with 11 years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. Native French speaker and fluent in English. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
8
8
years of professional experience
3
3
Certifications
3
3
Languages
Work History
CE" Certified Engineer"
NCR Atleos
11.2023 - Current
- Field Technician or CE
- Automated Teller Machine (ATM) technician, Install/setup Services and repair ATMs and other electronic office machine.
IT Technician Tier I and Tier II
Ardent Federal Credit Union
05.2021 - 08.2023
- Set up laptops/Desktops with Windows 10/11
- (DNS, DHCP, Domain Controllers, WAP's, Switches, Routers, Firewalls, Content Filters, Print Servers, Managed Print Services, SMB File Shares)
- High kill with VOIP Telephony system to provision, install, and support VOIP handsets and extensions/ home setup.
- Support ticketing system as IT support specialist.
- Onboarding and Termination user with Active Directory
- O365, Azure, Intune, Exchange
- ESET licensing support -ESET Endpoint Project.
- Fog Server reimaging PCs / Goverlan remote desktop.
- Spiceworks Ticketing Systems / Leapfile for file transmission.
- LoginTc token distribution, and revocations / Citrix server remote user
- NCT/ITM / IMM Teller support / Verafin for end user, and onboarding.
- RAP home integration, user, and device connection support
- Vendors contact engaging support (Dell, HP, Canon, IMM, Data Card)
- MeshCommander remote control desktop.
Technician / Dell Service Provider
Dell Unisys / Dell Technologies
01.2020 - 07.2020
- Dell Technologies have partnered to deliver innovative technology solutions for over 30 years.
IT Support Technician
CompuCom Systems, Inc
01.2019 - 01.2020
- Provides end-to-end managed services, technology and consulting to enable the digital workplace for enterprise.
IT support specialist
01.2016 - 01.2019
- Onboarding and Termination users with AD, O365 and use more than 20 software in the banking System.
Education
Associate of Applied Science - Computer Science
INUQUA
Port Au Prince, Haiti 05.2001 -
Associate of Science - Network And System Administration
Community College of Philadelphia
Philadelphia, PA 05.2020 -
Computer Networking
PerScholas
Philadelphia 01.2019 -
Associate of Science - Language Arts Teacher Education
Institut Francais D'Haiti
Port Au Prince, Haiti 05.2005 -
Skills
Onboarding/Termination User with Microsoft 365, Microsoft Azure,
& Active Directory
Setup Laptop/Desktop with PDQ Deploy or reimaged with Syncro
Networking cables installation and management
Managed WSUS with Windows Server 2019 & 2022
Printers, hubs, modems, switches and routers setup/troubleshooting
ESET licensing support -ESET Endpoint Project
VoIP Network Admin training "Mitel Phone" First-Hand Configuration/ Home setup and tech support
Fog Server reimaging PCs / Goverlan remote desktop
Spiceworks Ticketing Systems / Leapfile for file transmission
LoginTc token distribution, and revocations / Citrix server remote user
ITM / IMM Teller support / Verafin for end-user, and onboarding
RAP home integration, user, and device connection support
Vendors contact engaging support (Dell, HP, Canon, IMM, Data Card)
MeshCommander remote control desktop
Banking Systems
WireXchange / Safenet / FIS / MeridianLink / Zephyr onboarding
Ipay / Q2 / CalliPay / DocuSign / BoldChat onboarding / Cardwiz onboarding
IQQ / Calyx / LoanEngine onboarding
Client Service / Planning and Organization
Maintain Compliance / Prioritization
Business Administration
Accomplishments
- Achieved Better ways to Print by introducing Corelation Keystone for Teller to print tasks.
- Achieved Setup onboarding through effectively helping with HR Onboarding Process.
- Collaborated with team of "three "Integrated Management Module (IMM)" vendor in the development of New branch at King of Prussia & Havertown to setup IMM server 2019 with Keystone Server.
- Achieved configuration of "Entrust data card" by completing " The Configuration for each branch & setup more 300 user" with accuracy and efficiency.
- Achieved d Fiserv Financial Services software to granted access to wire 6 million dollar to VIP client by completing the Syncro.msp setup with accuracy and efficiency.
Software
Certification
Certified CompTIA A+
Timeline
CE" Certified Engineer"
NCR Atleos
11.2023 - Current
IT Technician Tier I and Tier II
Ardent Federal Credit Union
05.2021 - 08.2023
Certified CompTIA A+
12-2020
Certified CompTIA Network+
11-2020
Associate of Science - Network And System Administration
Community College of Philadelphia
05.2020 -
Technician / Dell Service Provider
Dell Unisys / Dell Technologies
01.2020 - 07.2020
IT Support Technician
CompuCom Systems, Inc
01.2019 - 01.2020
Computer Networking
PerScholas
01.2019 -
IT support specialist
01.2016 - 01.2019
Certified of Computer Science
08-2005
Associate of Science - Language Arts Teacher Education
Institut Francais D'Haiti
05.2005 -
Associate of Applied Science - Computer Science
INUQUA
05.2001 -
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