Robert Woodyard II
Franklin,OH
Summary
Dynamic Client Systems Engineer II at CareSource with established expertise in diagnosing intricate hardware and software challenges.
Overview
6
6
years of professional experience
Work History
Client Systems Engineer II
CareSource
Dayton, OH
08.2022 - Current
- Delivered advanced technical support for Microsoft and Apple platforms, resolving complex hardware and software issues.
- Provided tailored assistance with Windows, macOS, iOS, and Microsoft 365 to enhance user experiences.
- Managed mobile device deployment for Android and iOS using VMware Workspace ONE and Microsoft Intune.
- Coordinated data transfers during hardware upgrades for HP and Dell devices to ensure seamless migration.
- Facilitated device setup, software troubleshooting, and user account management for both technical and non-technical users.
Commercial Manager
AutoZone Inc.
Middletown, OH
01.2020 - 08.2022
- Assisted with IT infrastructure upgrades by installing and organizing structured network cabling (Cat6/Cat6a), deploying and configuring uninterruptible power supplies (UPS) for critical systems, and supporting server hardware updates, including firmware patches, drive replacements, and rack-mounted installations, to enhance system reliability and uptime.
- Led strategic sales and operational initiatives that increased daily revenue from $1,600 to $3,000 by optimizing pricing structures, streamlining inventory management, and enhancing customer engagement. Implemented targeted promotions and data-driven forecasting to boost transaction volume and improve profit margins. Built strong relationships with local automotive garages.
- Built strong relationships with local automotive shops by coordinating service partnerships, streamlining parts procurement, and fostering repeat business through consistent communication, and tailored support. Strengthened vendor trust, and improved turnaround times for shared customers.
Education
Associate of Applied Sciences - Cyber Security
Clark State Community College
Springfield, OH12.2019
Skills
- Troubleshoot hardware and software issues, including medical application installs and Office 365 add-ins, to ensure reliable system performance and user productivity
- Manage mobile device environments using VMware Workspace ONE and Microsoft Intune, supporting both corporate-owned and BYOD Android/iOS devices, oversee secure deployment, policy enforcement, and compliance to ensure protected access to corporate resources across diverse endpoints
- Perform data migrations using PowerShell and remote tools like SCCM, ensuring efficient transfer of user data and system settings with minimal disruption
- Administer Active Directory for end users and their assigned assets, managing group memberships to control application access, and enforce governance policies, ensuring accurate provisioning, deprovisioning, and alignment with organizational compliance standards
- Demonstrate advanced Office 365 skills by educating end users on productivity features and integrating Microsoft Copilot add-ins across the Office suite, including Outlook, Word, Excel, and Teams, and enhance user adoption and efficiency through tailored training and support
- Configure VPN access using Okta and Microsoft Authenticator, implementing multi-factor authentication (MFA), and secure identity management to protect remote connections and ensure compliance with organizational security policies
- Support VDI environments using VMware Horizon and Azure Virtual Desktop (AVD), managing virtual machine provisioning, user access, and issue resolution to ensure secure, high-performance experiences
- Perform imaging and deployment of Windows and macOS devices in a corporate environment using SCCM and Jamf, ensuring proper configuration, domain integration, and user readiness Support includes asset tagging, application provisioning, and minimizing downtime during onboarding
- Perform Linux installations and configurations across enterprise environments, including Red Hat and Ubuntu distributions, and ensure proper partitioning, package management, and system optimization to support secure and stable deployments
- Executive IT support
Additional Technical Proficiencies
Proficient in reimaging Windows 11 systems, installing manufacturer drivers, enrolling devices in enterprise platforms, and providing support for healthcare-related applications.
References
References available upon request.
Timeline
Client Systems Engineer II
CareSource
08.2022 - Current
Commercial Manager
AutoZone Inc.
01.2020 - 08.2022
Associate of Applied Sciences - Cyber Security
Clark State Community College