Ian Kuschell
Marquette,MI
Summary
Motivated individual with extensive experience in retail sales. Proven track record of achieving sales goals, providing excellent customer service and consultation, and meeting customer needs. Possesses a comprehensive knowledge of products and services and excellent communication and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Concessions Worker
Northern Michigan University Dining Services
08.2025 - Current
- Managed daily concession operations to ensure efficient service delivery.
- Trained and mentored new staff on food safety protocols and customer service standards.
- Implemented inventory tracking system to optimize stock management and reduce waste.
- Delivered exceptional customer service, enhancing guest experiences during events.
- Coordinated with team members to streamline workflow during peak hours, improving efficiency.
- Assessed product quality and freshness, ensuring compliance with health regulations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Maintained cleanliness and organization of concession area to uphold health standards.
Shuttle Driver/Car Detailer
Enterprise Rent-A-Car
05.2025 - 08.2025
- Managed shuttle transportation for customers, ensuring timely arrivals and departures.
- Conducted vehicle inspections to maintain fleet safety and reliability standards.
- Assisted customers with rental inquiries, providing exceptional service and support.
- Monitored vehicle conditions and reported maintenance needs promptly to management.
- Conducted regular vehicle inspections to identify potential maintenance issues, contributing to overall fleet reliability.
Pool Attendant/Activities Assistant
Grand Traverse Resort and Spa
05.2024 - 08.2024
- Monitored pool area to ensure safety and cleanliness for guests.
- Enforced pool rules and regulations to maintain a safe environment.
- Assisted guests with inquiries, providing exceptional customer service.
- Conducted routine inspections of pool facilities and equipment for maintenance needs.
- Collaborated with maintenance team to address equipment malfunctions promptly.
- Implemented improved processes for guest check-in and towel distribution efficiency.
Online Order Associate
The Home Depot
02.2022 - 08.2023
- Was responsible for picking online orders for customers to pick up in store, as well as special company orders, I also assisted those throughout the store if the needed help locating products. I also was a lift assistant whenever needed.
- Assisted customers in locating products and provided knowledgeable recommendations to enhance shopping experience.
- Managed inventory levels, ensuring stock availability and organization on sales floor.
- Collaborated with team members to maintain store cleanliness and visual merchandising standards.
- Trained new associates on operational procedures and customer service best practices.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
Cart Washer and Course Attendant/Pro Shop
The Crown Golf Course
05.2021 - 09.2021
- Was responsible for washing carts, returning them to the barn, resetting them for other tee times, beverage assistance, pro shop sales and organization, putting green/driving range organization, and course tee time assistant.
- Operated washing equipment to ensure cleanliness and functionality of golf carts.
- Inspected carts for damage and reported issues to maintenance for prompt resolution.
- Maintained organized work area, promoting safety and efficiency in cart washing operations.
- Collaborated with grounds crew to align cart availability with course demands effectively.
Ranch Hand and Autism Assistant
Reining Liberty Ranch
06.2020 - 08.2020
- Was responsible for cleaning up after various farm animals, feeding them, cleaning them, and other yard work around the ranch, as well as working with kids with various autism disabilities.
- Oversaw daily feeding and care for livestock, ensuring optimal health and well-being.
- Managed pasture maintenance, enhancing grazing conditions and preventing overgrazing.
- Reported any property damage or concerns to supervisors and completed requested services to resolve.
Landscaper
Kuschell Properties
06.2018 - 08.2019
- Was responsible for yard work around apartment properties. Trimming bushes and trees, edging the sidewalks, painting, waste management, interior carpet removal, etc.
- Operated landscaping equipment, ensuring precision in planting and maintenance tasks.
- Coordinated landscape design layouts, enhancing aesthetic appeal for residential properties.
- Collaborated with team members to execute large-scale landscaping projects within timelines.
Education
Bachelor of Arts (B.A) - English
Northern Michigan University
Marquette, MI05-2026
High School Diploma -
Traverse City West Senior High School
Traverse City, MI05-2021
No Degree - English
Northwestern Michigan College
Traverse City, MI05-2022
Skills
- Workplace Safety
- Customer Engagement
- Client Engagement
- Decision-Making
- Product Inspection
- Cleanliness maintenance
- Customer service
- Teamwork orientation
- Professionalism and courtesy
- Food preparation
- Safety monitoring
- Reliability and punctuality
LANGUAGES
Spanish
Advanced
3rd Grade to College
Interests
- Outdoor Recreation
- Hiking
- Running
- Music
- Creative Writing
- Community Cleanup
- Animal Care
- Reading
Timeline
Concessions Worker
Northern Michigan University Dining Services
08.2025 - Current
Shuttle Driver/Car Detailer
Enterprise Rent-A-Car
05.2025 - 08.2025
Pool Attendant/Activities Assistant
Grand Traverse Resort and Spa
05.2024 - 08.2024
Online Order Associate
The Home Depot
02.2022 - 08.2023
Cart Washer and Course Attendant/Pro Shop
The Crown Golf Course
05.2021 - 09.2021
Ranch Hand and Autism Assistant
Reining Liberty Ranch
06.2020 - 08.2020
Landscaper
Kuschell Properties
06.2018 - 08.2019
Bachelor of Arts (B.A) - English
Northern Michigan University
High School Diploma -
Traverse City West Senior High School
No Degree - English
Northwestern Michigan College
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