Ian Lasken
Trabuco Canyon,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
Valet
PPS Parking
Irvine, CA
07.2020 - 12.2021
- Greeted guests, explained valet procedures and answered questions to drive satisfaction and repeat business.
- Parked and retrieved guest vehicles quickly to avoid long wait times.
- Drove vehicles to parking area, secured vehicles and returned tag and keys to key booth.
- Created exceptional customer service by delivering safe, seamless and prompt parking experiences.
Dog Daycare Attendant
Wagly Pet Campus
Rancho Santa Margarita, CA
03.2021 - 08.2022
- Cared for pets during owners' absences.
- Fed and watered animals in care, following special diets and regular medication administration schedules.
- Maintained clean and orderly play yards, kennels and cages.
- Cleaned and sanitized equipment and surfaces to protect animal and staff health.
Delivery Driver
Chick-fil-A
Laguna Niguel, CA
08.2022 - 12.2023
- Transported and safely delivered items to prevent damage or loss.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Inspected vehicles' condition, supplies and equipment before and after trips.
Greeter /Car Porter
Irvine BMW
Irvine, CA
03.2023 - Current
- The first face customers see when welcomed to the service drive.
- Always maintained a positive attitude while dealing with difficult situations involving customer satisfaction.
- Diagnosed various software and hardware issues in multiple generations and models of BMW, including Apple Carplay, iDrive, and Android Auto.
- Provided support to other departments when needed during peak times of activity.
Education
High School Diploma -
Trabuco Hills High School
Mission Viejo, CA06.2020
Skills
- Courteous and polite demeanor
- Dependable and reliable
- Exceptional written and verbal communication skills
- Excellent sense of direction
- Responsible driver
- Vehicle operation
- Critical thinking
- Organizational skills
Timeline
Greeter /Car Porter
Irvine BMW
03.2023 - Current
Delivery Driver
Chick-fil-A
08.2022 - 12.2023
Dog Daycare Attendant
Wagly Pet Campus
03.2021 - 08.2022
Valet
PPS Parking
07.2020 - 12.2021
High School Diploma -
Trabuco Hills High School
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