Summary
Overview
Work History
Education
Skills
Certification
Timeline
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IAN LEWIS

Charlotte,NC

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Event Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Ready to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ticket Officer

Charlotte Knights
04.2024 - Current
  • Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
  • Sold, printed, and issued tickets to guests.
  • Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Reviewed and updated customer information to maintain up-to-date records for high-quality service.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Service Technician

McMahon Truck Center
10.2021 - 06.2023
  • Apply quantitative and analytical skills while performing inventory on parts
  • Determine whether parts can be redistributed, reused, sold, or if truly unsalvageable, resulting in measurable cost savings for company
  • Display courtesy, professionalism, and exceptional customer service abilities while liaising effectively with customers to arrange service appointments, provide status updates, and prepare repair orders
  • Demonstrate excellent time management skills by ensuring all open work orders are closed promptly and in accordance with company guidelines
  • Employ initiative and collaboration while assisting other technicians with orders or repairs, often going above and beyond scope of role to help my associates
  • Utilize meticulous attention to detail while washing and prepping new, used, and leased trucks, ensuring full customer satisfaction with vehicle’s final condition.

Intern

Pfeiffer University Athletics
08.2019 - 01.2020
  • Displayed strong data entry abilities while utilizing school’s internal software to input team schedules, ensuring the highest level of data integrity while maintaining accelerated speed
  • Provided an accurate recap of sports for the National Collegiate Athletic Association (NCAA) by compiling game summaries, reporting scores, and updating players’ and teams’ statistics
  • Employed social media marketing knowledge when capturing pictures and videos of training athletes and posting to school website, social media, and other marketing channels
  • Monitored all social media platforms to uncover followers’ feedback and generate new ideas for various athletic department programs., )
  • Designed and implemented monthly newsletter with highlights and recaps of important games, and distributed it via email to the student body.

Education

Bachelor of Arts (BA) - Sport Management

Pfeiffer University
Misenheimer, NC
08.2020

Associate of Arts (AA) -

Rowan Cabarrus Community College
Kannapolis, NC
12.2017

Skills

  • Project Management
  • Digital marketing
  • Team building
  • Written Communication
  • Excellent Communication
  • Planning and Coordination
  • Organization and Time Management
  • Flexible and Adaptable
  • MS Office
  • Decision-Making
  • Critical Thinking
  • Sales expertise

Certification

  • Microsoft Office Specialist (MOS) PowerPoint Certification
  • Microsoft Office Specialist (MOS) Word Certification

Timeline

Ticket Officer

Charlotte Knights
04.2024 - Current

Service Technician

McMahon Truck Center
10.2021 - 06.2023

Intern

Pfeiffer University Athletics
08.2019 - 01.2020

Bachelor of Arts (BA) - Sport Management

Pfeiffer University

Associate of Arts (AA) -

Rowan Cabarrus Community College

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IAN LEWIS