Ian Littleton
Grants Pass ,OR
Summary
Dynamic small business owner with a proven track record at Crestwell Roofing Plus, excelling in customer relations and operational efficiency. Skilled in roof installation and team leadership, I enhanced client satisfaction through exceptional service and strategic marketing, fostering strong relationships that drove repeat business and referrals.
Overview
3
3
years of professional experience
Work History
Owner/RMI
Crestwell Roofing Plus
05.2025 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Trained and motivated employees to perform daily business functions.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Interacted well with customers to build connections and nurture relationships.
Roofer
Conns Restoration LLC
Medford/grants Pass/klamath Falls, OR
06.2024 - 03.2025
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
- Demonstrated exceptional problem-solving abilities when faced with unexpected challenges during roofing projects, swiftly implementing creative solutions to maintain progress.
- Followed manufacturer instructions and specifications to perform proper installation.
- Maintained high levels of quality control during roofing installations, conducting thorough inspections to minimize callbacks and warranty issues.
- Contributed to a positive work environment within the team by fostering open communication channels between colleagues and supervisors alike.
Roofer/ Wood Guy
Accurate Roofing Company
Medford, OR
06.2022 - 06.2024
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Served as a reliable point-of-contact for clients addressing concerns or questions regarding their roofing needs or ongoing projects.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
- Installed chimney flashing, gutters and other roof components to direct smoke away and offer protection from elements.
- Provided exceptional customer service post-project completion ensuring client satisfaction remains high long after the initial job is done.
- Demonstrated exceptional problem-solving abilities when faced with unexpected challenges during roofing projects, swiftly implementing creative solutions to maintain progress.
- Followed manufacturer instructions and specifications to perform proper installation.
- Maintained high levels of quality control during roofing installations, conducting thorough inspections to minimize callbacks and warranty issues.
Education
N/A - Roofing
GAF Certification Course
Medford, OR07.2025
N/A - Roofing
Illinois Valley High School
Cave Junction, OR06.2015
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Roof installation
- Team player
- Power tools operation
- All-weather worker
- Maintenance and repairs
- Flat roofing
- Customer service
- Metal roofing
- Fascia installation
- Workplace safety
- Installation
- Shingle application
Affiliations
I worked for one of your current sub contractors Conns Restoration and feel I played a key part in his success. He directly told me thru txt he wasn't going to go down the roofing path if i was with him
Timeline
Owner/RMI
Crestwell Roofing Plus
05.2025 - Current
Roofer
Conns Restoration LLC
06.2024 - 03.2025
Roofer/ Wood Guy
Accurate Roofing Company
06.2022 - 06.2024
N/A - Roofing
GAF Certification Course
N/A - Roofing
Illinois Valley High School