Ian Livingston
Senior Support Specialist
Golden,Colorado
Summary
Analytically sharp and emotionally intelligent professional with a varied career history, excelling in high-paced SaaS environments. Skilled in technical troubleshooting and simplifying complex ideas for cross-functional teams. Demonstrates effective goal-oriented teamwork, combining a Midwestern work ethic with a Coloradan love for outdoor adventure. Eager to learn and grow in all areas of life.
Overview
8
8
years of professional experience
19
19
years of post-secondary education
Work History
Senior Support Specialist
Zingfit | Xplor Technologies
05.2021 - Current
- Employing advanced troubleshooting techniques and utilizing tools such as psql, DBeaver, and Datadog to address intricate software-related issues promptly and efficiently
- Communicating complex technical concepts to customers and global teams in multiple languages, showcasing a strong ability to bridge the gap between technical and non-technical stakeholders
- Collaborating on resolving API-related challenges, leveraging in-depth understanding and practical experience to ensure seamless integration and functionality
- Instrumental in the interview and training process for Tier 1 support, offering specialized guidance and ongoing coaching to foster a technically proficient support team.
Support Specialist
Zingfit | Xplor Technologies
03.2020 - 05.2021
- Provided first-line support for business management software for gym/studio businesses
- Effectively escalated complex issues to the senior support team, ensuring timely and efficient problem resolution.
Teaching Assistant
General Assembly
01.2020 - 03.2020
- Assisted with questions and helped with projects on a range of topics, including: HTML, CSS, JavaScript, Jquery, MongoDB, Node.JS, Python, and React.
Librarian / Library Supervisor
Jefferson County Public Library
01.2016 - 09.2019
- Held a variety of professional and supervisory level roles with Jefferson County Public Library, including: Diversity and Inclusivity Outreach Librarian (system-wide), where I was responsible for crafting and delivering the system's D&I programming across all library branches, D&I trainings and advising on D&I policies and initiatives
- Adult Services Librarian (Edgewater and Wheat Ridge), where I was responsible for implementing adult library services for both locations
- Location Supervisor (Golden), where I had 13 direct reports and was responsible for overseeing day-to-day operations of the branch as well as overseeing children, teen, and adult services librarians and programming.
Education
Computer Software Engineering
General Assembly
Denver 05.2001 - 05.2020
Master of Library And Information Science - Information Management; Leadership
Emporia State University
Emporia, KS 05.2001 -
Bachelor of Arts - English, Spanish, minor in Writing
Clarke University
Dubuque, Iowa05.2011
Skills
Djangoundefined
Timeline
Senior Support Specialist
Zingfit | Xplor Technologies
05.2021 - Current
Support Specialist
Zingfit | Xplor Technologies
03.2020 - 05.2021
Teaching Assistant
General Assembly
01.2020 - 03.2020
Librarian / Library Supervisor
Jefferson County Public Library
01.2016 - 09.2019
Computer Software Engineering
General Assembly
05.2001 - 05.2020
Master of Library And Information Science - Information Management; Leadership
Emporia State University
05.2001 -
Bachelor of Arts - English, Spanish, minor in Writing
Clarke University
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