Rebecca Grace

Developed and maintained scripts to streamline data extraction and transformation, significantly improving team productivity. Worked closely with cross-functional teams to troubleshoot software issues and implement new features while ensuring data integrity and system performance.

• Developed and optimized SQL queries to enhance performance and data retrieval efficiency.
• Collaborated with sales, IT, and programming teams to resolve complex software issues.
• Supported database backup, restoration, and migration processes, ensuring system reliability.
• Managed and tracked Jira workflows, ensuring the timely delivery of new features.
• Coordinated QA testing efforts to ensure high-quality software releases and smooth integrations.

Diagnosed and resolved WiFi connectivity issues, ensuring stable network performance across the organization. Conducted hardware and software troubleshooting to maintain optimal performance and improve IT service delivery.

• Diagnosed and resolved WiFi connectivity issues for over 400 workstations.
• Conducted hardware and software troubleshooting for 518 workstations.
• Managed an IT support ticketing system, ensuring accurate documentation and incident prioritization.
• Provided timely resolutions to technical issues, minimizing downtime for users.
• Collaborated with the IT team to streamline support processes and improve service efficiency.

Managed and validated academic and attendance records for a large student body, ensuring data accuracy and system integrity. Streamlined student scheduling processes, which improved efficiency and minimized errors across the department.

• Validated and maintained accurate academic and attendance records for 378 students.
• Designed and implemented improved student scheduling processes to enhance operational workflows.
• Ensured data consistency and accuracy within the school's management system.
• Collaborated with faculty and staff to resolve discrepancies in student records.
• Provided administrative support, including record updates and report generation for academic tracking.

Supported software updates for the A-10C and C-17 engine processors, preventing engine data errors and enhancing operational performance. Conducted preventive maintenance and diagnostics to improve engine and flight data accuracy, contributing to mission readiness and system reliability.

• Supported software updates for the A-10C engine processor, ensuring data integrity.
• Performed preventive maintenance and diagnostics on complex aerospace propulsion systems.
• Collaborated with engineering teams to resolve performance issues and ensure system reliability.
• Contributed to a 93% Quality Assurance pass rate through effective maintenance and troubleshooting.
• Ensured optimal engine performance, supporting mission success and operational readiness.