Summary
Overview
Work History
Skills
Certification
Gitlab
Timeline
Generic

Olivia Locke

Henderson,NV

Summary

Hardworking and passionate dev, highly motivated by learning new things!

Overview

7
7
years of professional experience
1
1
Certification

Work History

Software Support Specialist

Tyler Technologies
08.2021 - Current
  • Improved Client Satisfaction by providing direct software support to clients, IT departments, several state agencies, and their vendors to ensure a smooth experience with their software
  • Wrote custom SQL scripts and queries to resolve data issues and better diagnose issues to lighten the Development Team's workload
  • Developed custom software to easily diagnose previously undiagnosable issues, improving Customer Satisfaction and lighting Team Workload
  • Diagnosed issues relating to VPNs, Networking, Anti-viruses, general IT issues, and Software defects
  • Provided training on issues and questions regarding our software
  • Trained Team Members on the software and how to resolve and diagnose issues that arise

Technical Specialist

Wood County, TX
10.2018 - 08.2021
  • Administered and designed network infrastructure, including Firewalls, Switches, VPNs, VOIP, IP Cameras in an "Always-On" environment and access points, as well as their hardware, such as cables and patch panels.
  • Worked with the state and state contractors to ensure a secure environment for highly sensitive and classified data, such as NCIC returns.
  • Managed server creation, maintenance, secure backup solutions, and SQL Server (2008 - 2019) ranging from Windows Server (2008 - 2019), Linux (Ubuntu, Debian, Red hat), and AIX
  • Created a Network boot system to remotely image multiple machines at once, as well as custom development to automate adding new images very simply.
  • Designed and built external probes and a web server to monitor and alert us of physical environmental changes in our server rooms (Temperature, humidity, etc)
  • Built and provided complete support to workstations, printers, scanners, and other physical devices

Freelance Web Developer

Self
10.2016 - 10.2018
  • Discussed site and app requirements with clients to produce actionable development plans.
  • Utilized PHP to create secure, performant and customized back ends to better serve my client's needs
  • Designed and created front ends using HTML, CSS, and Javascript to optimal performance / UX

Skills

  • Application support
  • System Configuration
  • Ticket management
  • C#, Java, Python, and PHP development
  • Active Directory
  • Networking
  • SQL Server, mySql, Sqlite

Certification

Comp Tia A+

Gitlab

https://gitlab.com/Spectre0987

Timeline

Software Support Specialist

Tyler Technologies
08.2021 - Current

Technical Specialist

Wood County, TX
10.2018 - 08.2021

Freelance Web Developer

Self
10.2016 - 10.2018

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Olivia Locke