Ian Mathis
Rio Rancho,NM
Summary
Dynamic and dedicated professional with extensive experience at Wingstop, excelling in customer service and cash handling. Proven ability to enhance customer satisfaction through personalized service and effective issue resolution. Strong work ethic and team collaboration skills contribute to a positive dining experience, ensuring cleanliness and organization in fast-paced environments.
Overview
1
1
year of professional experience
Work History
Cashier/dishwasher/cook
Wingstop
Rio Rancho, NM
09.2025 - 11.2025
- Processed customer transactions efficiently and accurately using POS system.
- Assisted customers with menu selections, enhancing overall dining experience.
- Maintained cleanliness and organization of work area to ensure compliance with safety standards.
- Handled cash register operations, including cash handling and balancing at shift end.
- Collaborated with team members to meet peak service demands during busy hours.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Server/dishwasher/cook
Watermark at Cherry Hills
Albuquerque, NM
01.2025 - 09.2025
- Provided exceptional customer service in fast-paced dining environment.
- Assisted in menu item presentation and ensured accurate order delivery.
- Collaborated with kitchen staff to optimize food preparation efficiency.
- Maintained cleanliness and organization of dining area and service stations.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
High School Diploma -
V.sue Cleveland Highschool
Rio Rancho, NM05.2022
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Order taking
- Professionalism and courtesy
- Payment processing
- Product knowledge
- Issue resolution
Timeline
Cashier/dishwasher/cook
Wingstop
09.2025 - 11.2025
Server/dishwasher/cook
Watermark at Cherry Hills
01.2025 - 09.2025
High School Diploma -
V.sue Cleveland Highschool