Ian McHugh
Beverly,MA
Summary
Reliable and upbeat worker successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
11
11
years of professional experience
Work History
Mechanic
Maestranzi Brothers Inc.
06.2021 - 04.2024
- Inspected customer equipment and gave estimates on needed repair/work
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Streamlined repair processes by maintaining a well-organized and clean workspace, contributing to increased productivity.
Grocery Clerk
Shaw's
06.2019 - 03.2020
- Assisted customers in shopping needs
- Stocked shelves and organized merchandise displays for easy retrieval.
- Supported inventory management efforts through accurate tracking of stock levels and timely replenishment of products.
Wheel & Brake Tech
AeroRepair Corp.
03.2019 - 05.2019
- Supported company growth by consistently meeting or exceeding monthly performance targets, contributing to overall success.
- Responsible for keeping track of all parts, hardware and serial information
- Ensured consistent service quality with thorough inspections of tire and wheel assemblies before returning items to customers.
Delivery Associate
Home Depot
11.2018 - 03.2019
- Responsible for pulling and staging customer orders
- Maintained accurate records of all completed deliveries, ensuring proper documentation.
- Reviewed inventory on daily basis to keep accurate inventory
Admin Assistant
Bay State Pest Control
03.2017 - 08.2018
- Worked with customers to create appointments and drive new business
- Worked closely with company owners on large-scale commercial accounts
- Processed technician logs in entirely paper system
Consultant
Pacific Kitchen & Home
10.2015 - 03.2017
- Worked with customers to create appliance packages
- Set up new displays for core and premium product
Sales Consultant
Best Buy
10.2013 - 10.2015
- Worked closely with store leadership in training new staff
- Tasked with maintaining visual merchandising standards throughout the department
Microsoft consultant
Best Buy
12.2013 - 03.2014
- Was solely responsible for maintaining windows section of the computers department
- Trained customers as well as peers on various Windows systems
Education
Airframe & Powerplant Certificates -
National Aviation Academy
130 Baker Ave. Extension, Concord, MA 0174206-2025
Associate of Science - Aviation Technology
Nashua Community College
505 Amherst St., Nashua, NH 0306301.2020
High School Diploma -
Beverly High School
100 Sohier Rd. Beverly, MA 0191506-2013
Skills
- Problem-Solving
- Organizational Skills
- Time Management
- Peer to peer relations
- Teamwork and Collaboration
- Adaptability and Flexibility
- Analytical Thinking
- Continuous Improvement
- Customer Needs Assessment
- Relationship Building
Timeline
Mechanic
Maestranzi Brothers Inc.
06.2021 - 04.2024
Grocery Clerk
Shaw's
06.2019 - 03.2020
Wheel & Brake Tech
AeroRepair Corp.
03.2019 - 05.2019
Delivery Associate
Home Depot
11.2018 - 03.2019
Admin Assistant
Bay State Pest Control
03.2017 - 08.2018
Consultant
Pacific Kitchen & Home
10.2015 - 03.2017
Microsoft consultant
Best Buy
12.2013 - 03.2014
Sales Consultant
Best Buy
10.2013 - 10.2015
Airframe & Powerplant Certificates -
National Aviation Academy
Associate of Science - Aviation Technology
Nashua Community College
High School Diploma -
Beverly High School
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