Ian Mcswain
Oklahoma City
Summary
Personable and organized with talent for effective team coordination and problem-solving. Possesses solid grasp of operational procedures and excels in managing daily tasks and customer interactions. Ready to drive efficiency and support organizational goals through proactive leadership and strategic planning.
Overview
2
2
years of professional experience
Work History
Club Car Wash Assistant Manager
Club Car Wash
09.2025 - Current
- Lead daily operations to ensure smooth work flow, team efficiency and excellent customer service.
- Train, mentor, and supervise staff members to uphold the company standards and help drive performance.
- Monitor sales performance and implement strategies to exceed targets
- Oversee safety, cleanliness and compliance with operational procedures
- Assistant general manager in scheduling, reporting and achieving company goals and standards
Team Leader
Club Car Wash
04.2024 - 09.2025
- Supervised shift operations and delegated tasks to team members
- provided hands on training and coaching for all employees
- Maintained a safe and clean work environment, while ensuring outstanding customer satisfaction
- Handled escalated customer concerns with professionalism and efficiency.
- Assisted with Team members performance evaluations and helped develop future leaders
Prep Attendant
Club Car Wash
03.2024 - 04.2024
- Delivered excellent customer service through positive and friendly interactions with customers.
- Prepped cars with efficiency and urgency
- operated car wash equipment safely and effectively.
- Maintained facility cleanliness and upheld safety procedures
- collaborated with team members to ensure a smooth and timely service during peak business hours.
Education
BBA - Bussiness
Missouri Southern State University
Joplin, MO05-2024
High School Diploma -
Goddard Highschool
Goddard, KS05-2018
Skills
- Customer service and conflict resolution
- Sales and performance growth
- Leadership and team development
- Operations and workflow management
- Training and Team development
- Time management and oraganization
Timeline
Club Car Wash Assistant Manager
Club Car Wash
09.2025 - Current
Team Leader
Club Car Wash
04.2024 - 09.2025
Prep Attendant
Club Car Wash
03.2024 - 04.2024
BBA - Bussiness
Missouri Southern State University
High School Diploma -
Goddard Highschool