Ian Mikowski
Reno,NV
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
19
19
years of professional experience
Work History
Spark Driver • Delivery Driver • Sparks Delivery
Spark
Reno, NV
01.2019 - Current
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Completed on-time deliveries by choosing best and most efficient routes.
- Contacted customers prior to delivery to confirm and coordinate delivery times.
- Fostered positive working relationships with regular customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Maintained 5 star customer rating with over 500 deliveries
Over Night Crew • Overnight Stocker
Raley’s
Truckee, CA
11.2021 - 12.2022
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Checked for outdated and overripe grocery items and removed from inventory.
- Met incoming trucks and used forklifts to move pallets to staging areas.
- Handled 2 daily deliveries and was responsible for half of store.
Remote Call Center Specialist
TTEC, TTEC/ Schwan’s
Reno, NV
05.2021 - 09.2022
- Responded to customer requests for products, services and company information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Received multiple positive reviews acknowledging dedication to excellent customer service.
- Recommended products to customers, thoroughly explaining details.
- Handled 100-200 calls daily meeting various metrics expected by employer.
Painter
North Coast Ministries
Eureka, CA
01.2019 - 02.2021
- Painted surfaces using brushes, spray guns and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape and other materials.
- Operated power sprayers and hand tools to prepare and paint large areas.
- Prepared trim, walls and ceilings for painting by cleaning, smoothing and priming.
Caregiver
Agape Home Health
Eureka, CA
03.2015 - 01.2019
- Assisted with dressing guidance, grooming, meal preparation and medication reminders.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
- Managed 2 to 3 clients daily for 2 years.
Co-Owner
Black N Blue Tattoo
Webster, TX
02.2006 - 09.2012
- Complied with mandated organizational and regulatory mandates to maintain patient safety and privacy.
- Complied with documentation requirements as outlined by governmental regulations.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Promoted business via social media to generate leads and maximize brand identity.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Drafted invoices for completed work.
- Managed daily operations for over 3 years serving thousands of customers.
Education
Associate of Science - Business
College of The Redwoods
05.2022
Skills
- COMMUNICATION
- Technical Proficiency
- Clear Communication
- Problem Solving and Flexibility
- Demonstrate proficiency in both hard and soft skills Hard skills include use of hardware and software that's required as well as ability to execute rules, policies, and processes
- Analytical Approach
- Business Management and Development
- Training and Development
- Staff Hiring
- Quality Assurance Controls
- Brand Representation
- Verbal and Written Communication
- Sales Expertise
- Problem-Solving Skills
- Customer Experience Management
- Customer Communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 7 staff members.
Timeline
Over Night Crew • Overnight Stocker
Raley’s
11.2021 - 12.2022
Remote Call Center Specialist
TTEC, TTEC/ Schwan’s
05.2021 - 09.2022
Painter
North Coast Ministries
01.2019 - 02.2021
Spark Driver • Delivery Driver • Sparks Delivery
Spark
01.2019 - Current
Caregiver
Agape Home Health
03.2015 - 01.2019
Co-Owner
Black N Blue Tattoo
02.2006 - 09.2012
Associate of Science - Business
College of The Redwoods
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