Madysen Gresham
Paducah,KY
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Professional caregiver with experience delivering patient-centered care in fast-paced environments. Skilled in assisting with daily living activities, monitoring vital signs, and providing emotional support. Strong focus on team collaboration and achieving positive outcomes. Reliable, adaptable, and skilled in using medical equipment and following care plans.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Spark Delivery Driver
Walmart
Bentonville, AR
03.2025 - Current
- Delivered products efficiently to customers, ensuring timely and accurate service.
- Communicated effectively with customers regarding delivery status and any issues encountered.
- Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
- Operated delivery vehicles safely while adhering to traffic laws and company policies.
Certified Nursing Assistant
Shiftkey
04.2024 - 12.2024
- Collaborated with healthcare teams to develop and implement individualized care plans.
- Assisted in maintaining accurate medical records and documentation for compliance purposes.
- Maintained accurate documentation of patient information and vital signs, supporting seamless communication among healthcare providers.
Sales Associate
TJX Companies
Paducah, KY
10.2020 - 12.2024
- Assisted customers in product selection, enhancing overall shopping experience.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Consistently met sales goals through proactive engagement with customers and upselling techniques when appropriate.
- Managed cash register, ensuring accurate transactions and safeguarding against losses.
Certified Nursing Assistant
Bradford Heights Nursing & Rehab Center
Hopkinsville, KY
01.2020 - 10.2020
- Assisted 12-15 patients with daily living activities, ensuring comfort and dignity.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Documented patient conditions and care provided, ensuring accurate health records for informed medical decisions.
- Adapted care practices to meet needs of diverse patient populations, ensuring culturally sensitive care.
Certified Nursing Assistant
Christian Care Center of Kuttawa
Kuttawa, KY
05.2018 - 05.2019
- Assisted 12-15 patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Carhop Server
Sonic Drive In
Princeton, KY
09.2016 - 05.2018
- Delivered prompt, accurate food and beverage orders to customers in a fast-paced environment.
- Maintained a positive attitude even during high-stress periods, contributing to an uplifting work environment for both colleagues and guests.
- Communicated clearly with other employees to promote prompt preparation and delivery of food orders.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor of Interdisciplinary Studies - Behavioral Sciences
Western Kentucky University
Bowling Green, KY12-2026
Associate of Arts - Psychology
West Kentucky Community And Technical College
Paducah, KY12-2022
Skills
- Communication
- Active listening
- Trustworthy
- Reliable
- Companionship and emotional support
- Documenting behavior
- Relationship building
- Data entry
- Responding to emergencies
- Complex Problem-solving
Certification
- CNA - Certified Nurse Assistant
- Certified Nurse Assistant - 2018- present
Languages
English
Native or Bilingual
Timeline
Spark Delivery Driver
Walmart
03.2025 - Current
Certified Nursing Assistant
Shiftkey
04.2024 - 12.2024
Sales Associate
TJX Companies
10.2020 - 12.2024
Certified Nursing Assistant
Bradford Heights Nursing & Rehab Center
01.2020 - 10.2020
Certified Nursing Assistant
Christian Care Center of Kuttawa
05.2018 - 05.2019
Carhop Server
Sonic Drive In
09.2016 - 05.2018
Bachelor of Interdisciplinary Studies - Behavioral Sciences
Western Kentucky University
Associate of Arts - Psychology
West Kentucky Community And Technical College