Misty Savage
Minot,USA
Summary
Dedicated team player committed to achieving high customer satisfaction through effective communication and problem-solving. Quickly adapts to new challenges while managing multiple tasks efficiently, ensuring accurate order fulfillment and timely service.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Spark Delivery Driver
Walmart Inc
Minot, USA
01.2025 - Current
- Managed multiple shopping orders for 1 to 3 customers simultaneously, ensuring accurate order fulfillment and timely delivery.
- Delivered items to correct addresses, verifying accuracy of orders for customer satisfaction.
- Placed ordered items at preferred locations based on customer communication, ensuring neat presentation and care in delivery.
- Able to quickly navigate the Walmart store for items being requested via the app
- Receive customer shopping orders via the Spark app for shopping or pickup and then delivery
Assistant General Manager (AGM)
Woodspring Suites
Williston, USA
09.2023 - 03.2026
- Achieved General Manager certification and appointed by owner and HR director as Interim General Manager for newly acquired hotel in Louisiana, TX.
- Supported General Manager in staffing and facility maintenance for Extended Stay Hotel, contributing to effective operations through involvement in hiring and training staff.
- Managed and trained all front desk agents on procedures for making reservations, processing payments, and washing and folding guest laundry for hotel use.
- Managed vending machine inventory, tracked cash flow, and oversaw hotel bank deposits to ensure financial accuracy and accountability.
- Acquired skills for effective cleaning of guest rooms, shared spaces, and laundry areas to maintain hotel standards.
Lead Certified Veterinary Technician
Holt Veterinary Clinic
Dallas, USA
03.2009 - 09.2023
- Assisted in routine veterinary procedures and surgeries.
- Managed and maintained medical records for patients.
- Provided support to veterinarians in diagnostics and treatments.
- Managed documentation and records to maintain AAHA accreditation standards.
- Completed Fear Free certification to enhance patient and client experiences.
- Facilitated inspections to ensure compliance with accreditation requirements, enhancing clinic credibility.
- Handled multiple tasks, including answering phones, scheduling appointments, and assisting clients, optimizing front desk operations.
Certified Veterinary Assistant
MedVet Emergency Dallas/ Richardson / Uptown
Dallas, USA
12.2006 - 11.2017
- Assisted in emergency veterinary procedures and surgeries.
- Managed and maintained medical records for patients. Provided support to veterinarians in diagnostics and treatments.
- Addressed client concerns and complaints promptly, ensuring effective resolutions to enhance client satisfaction.
- Managed multiple tasks, including answering phones, scheduling appointments, and assisting clients in person, to support clinic operations.
- Utilized veterinary management software for efficient appointment scheduling and accurate maintenance of client records.
- Ability to quickly learn and adapt to new software systems
Veterinary Assistant /Kennel Manager / Pet Taxi
Rutherford Veterinary Hospital
Dallas, TX
08.2001 - 03.2009
- Assisted veterinarians during examinations and procedures for patient care.
- Assisted veterinarians in examining, diagnosing and treating animals for various illnesses and injuries.
- Monitored animal behavior and vital signs during treatments or recovery to ensure timely intervention.
- Educated pet owners on care routines, nutrition, and preventative health measures to enhance pet well-being.
- Provided emotional support to pet owners during difficult times, helping to foster trust and communication.
- Maintained cleanliness and organization of examination rooms and surgical areas.
- Performed cleaning and sterilization of examination rooms following each appointment to ensure a hygienic environment.
- Assisted in surgery preparation by setting up instruments, supplies and equipment prior to procedure start time.
- Organized operating room ahead of procedures and assisted veterinarians during surgeries.
- Scrubbed, counted, and packed surgical instruments and drapes for autoclave sterilization.
- Monitored vital signs of hospitalized animals including temperature, pulse rate, and respiration rate.
- Prepared and administered medications according to veterinary staff instructions.
- Dispensed medications orally or topically following veterinarian instructions.
- Handled patient records using veterinary management software efficiently.
- Obtained information and history from clients to maintain medical charts.
- Communicated with veterinarians and staff members to maintain patient flow.
- Provided detailed patient care instructions to pet owners.
- Cared for animals in post-operative recovery by closely monitoring vital signs and progress.
- Gathered specimens such as urine, blood and fecal samples for laboratory analysis.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Operated radiographic and ultrasound equipment.
- Provided support in managing inventory of medical supplies and equipment.
- Attended regular continuing education courses related to veterinary medicine.
- Performed routine laboratory tests including urinalysis, microbiology cultures and hematology.
- Attended regular continuing education courses related to veterinary medicine.
Call Center Representative
Software Spectrum (AOL Call Center)
Dallas, TX
08.2001 - 09.2003
- Managed incoming calls, delivering accurate information and improving customer satisfaction.
- Provided professional and knowledgeable service on every incoming call, fostering customer trust.
- Resolved technical issues for customers using software applications, enhancing user experience.
- Documented customer interactions in the call center database system.
- Navigated through computer systems to review information and respond appropriately to callers.
- Maintained strong call control and quickly worked through scripts to address problems.
- Met or exceeded call speed, accuracy and volume benchmarks on a consistent basis.
- Identified and promoted additional products or services during interactions, contributing to sales growth.
Education
High school diploma -
Woodrow Wilson High School
Dallas, TX05-1998
Skills
- Safe driving
- Package pickup and delivery
- Delivery tracking
- Proof of delivery
- Customer service
- Customer satisfaction
- Client communication
- Customer inquiry handling
- Client interaction
- Customer communication
- Accident-free record
- Coordinating efficient routes
- Inventory management
- Cash handling
- Time management
- Supervising experience
- Team management
- Shift management
- Staff training
- Leadership
- Team collaboration
- Teamwork
- Adaptability
- Flexibility
- Problem solving
- Decision-making
- Conflict resolution
- Attention to detail
- Multitasking Abilities
- Multitasking
- Active listening
- Effective communication techniques
- Written communication
- Interpersonal skills
- Professional demeanor
- Sorting
- Item sorting
- GPS Systems Use
- Flexibility
- Item sorting
- Team collaboration
- Customer interaction
- Delivery tracking
- Multitasking
- Problem-solving
- Flexibility
Certification
Driver's License
Timeline
Spark Delivery Driver
Walmart Inc
01.2025 - Current
Assistant General Manager (AGM)
Woodspring Suites
09.2023 - 03.2026
Lead Certified Veterinary Technician
Holt Veterinary Clinic
03.2009 - 09.2023
Certified Veterinary Assistant
MedVet Emergency Dallas/ Richardson / Uptown
12.2006 - 11.2017
Veterinary Assistant /Kennel Manager / Pet Taxi
Rutherford Veterinary Hospital
08.2001 - 03.2009
Call Center Representative
Software Spectrum (AOL Call Center)
08.2001 - 09.2003
High school diploma -
Woodrow Wilson High School