Ian Morales
La Mesa,CA
Summary
Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
1
1
year of professional experience
Work History
Eastlake Highschool Cafeteria Worker
Sweetwater Union High School District
2022.11 - 2023.06
- Cleaned and sanitized surfaces, tools and equipment.
- Served food according to temperature, safety and presentation guidelines.
- Followed all proper handling procedures for prepared foods, ingredients and leftovers.
- Restocked condiments, beverages and utensils per expected use levels.
- Provided exemplary service to students, staff and visitors.
- Prepared ingredients and recipe components ahead of time.
- Tracked meal purchases and accepted payments at cash register.
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly.
- Established rapport with students by providing friendly and attentive service.
- Addressed student complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
Hospital Receptionist
Scripps Mercy Hospital
2022.11 - 2023.06
- Completed patient referrals to other medical specialists.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped patients complete necessary medical forms and documentation.
- Supported office staff and operational requirements with administrative tasks.
- Managed multi-line phone system and pleasantly greeted patients.
- Invoiced patients accurately in line with charging guidelines.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Received and routed laboratory results to correct clinical staff members.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Music Therapist
Sharp Chula Vista Medical Center
2022.11 - 2023.06
- Designed music therapy experiences using various musical elements to meet clients' goals or objectives.
- Improvised instrumentally to meet client's therapeutic needs.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Identified and responded to emergency situations, providing physical, emotional and mental support for critical incidents.
- Established client goals and objectives for music therapy treatment programs and helped each achieve targets with hands-on therapeutic style.
Education
High School Diploma -
Eastlake Highschool
Chula Vista06.2023
Skills
- Industry Best Practices
- Serve Customers
- Presentation Skills
- Verbal and Written Communication
- Hospitality Management
- Complaint Handling
- Call Transfers
- Critical Thinking
- Accounting Techniques
- Bookkeeping Support
- Account Management
- Computer Proficiency
- Patient Relations
Accomplishments
Professional 13 year violist.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Eastlake Highschool Cafeteria Worker
Sweetwater Union High School District
2022.11 - 2023.06
Hospital Receptionist
Scripps Mercy Hospital
2022.11 - 2023.06
Music Therapist
Sharp Chula Vista Medical Center
2022.11 - 2023.06
High School Diploma -
Eastlake Highschool
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