Ian Murph
Winter Park,FL
Summary
Accomplished Restaurant Manager with a proven track record at Kessler Collection, enhancing guest experiences and driving a 30% revenue increase at Morse Code Lounge. Expert in restaurant operations management and skilled in negotiation, I excel in staff recruitment and kitchen oversight, ensuring superior service and profitability with a focus on achievements.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Kessler collection Grand Bohemian
Orlando, FL
06.2024 - Current
- Oversee daily restaurant operations, ensuring exceptional guest experiences, maintaining superior food quality, managing staff, and driving profitability, while embodying the brand's unique bohemian aesthetic and upscale dining ambiance.
- Supervise daily restaurant operations, including staff scheduling, inventory management, and ensuring efficient service flow.
- Engage with guests to ensure satisfaction, and foster loyalty.
- Monitor food quality and consistency, resolving any issues with the kitchen team.
Operational Sales Manager
Morse Code lounge
Winter Park, FL
09.2023 - 06.2024
- Oversaw the daily functioning of the business, encompassing staff supervision, stock management, quality assurance, client service, and legal compliance.
- Set and achieved personal sales targets while leading the team to accomplish collective objectives, utilizing data analysis to recognize team strengths and weaknesses.
- Successfully led the service team to achieve a 30% revenue increase through the execution of a targeted marketing plan.
Mixologiost
Cocktails and Screams
Orlando, FL
04.2021 - 01.2023
- Conceptualized and prepared visually stunning cocktails, catering to a diverse clientele in a fast-paced environment as a mixologist.
- Earned 60+ positive Google reviews as a bartender, and established a loyal customer base. High guest retention.
- Demonstrated expertise in both classic and contemporary beverages.
CCB/ Loss Managment
JP Morgan Chase
Orlando, FL
09.2020 - 10.2021
- Utilized the JP Morgan vision for operations and customer service excellence by skillfully negotiating loss recovery to optimize recovery conversion.
- Collected and analyzed client feedback to address customer concerns within a results-oriented environment.
- Reviewed documents such as prior authorizations, clinical notes, financial information related to LTSS programs, services.
- Demonstrated ability to manage multiple programs simultaneously using Word, Excel, and SAP, while presenting a well-coordinated and informative experience for clients.
Education
Associate of Arts - Business
BMCC
New York03-2005
Skills
- Recruitment
- Restaurant operations management
- Kitchen oversight
- Menu development
- Supervisory skills
- Operations management
- Negotiation
- Wine knowledge
Timeline
Restaurant Manager
Kessler collection Grand Bohemian
06.2024 - Current
Operational Sales Manager
Morse Code lounge
09.2023 - 06.2024
Mixologiost
Cocktails and Screams
04.2021 - 01.2023
CCB/ Loss Managment
JP Morgan Chase
09.2020 - 10.2021
Associate of Arts - Business
BMCC
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