Ian Murphy
Las Vegas
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Cowabunga Bay Water Park. Excelled in team supervision and problem-solving, boosting efficiency and employee development. Skilled in POS system operation and maintaining a positive attitude under pressure, demonstrating significant improvements in service delivery and operational effectiveness.
Overview
2
2
years of professional experience
Work History
Shift Leader
Cowabunga Bay Water Park
07.2021 - 06.2023
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
Customer Service Representative
Flip N Out Xtreme
01.2021 - 06.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Education
High School Diploma -
Nevada Connections Academy
Las Vegas, NV05.2022
Skills
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Training Assistance
- Team Supervision
- POS System Operation
- Sales and Upselling
- Types 50 wpm
Timeline
Shift Leader
Cowabunga Bay Water Park
07.2021 - 06.2023
Customer Service Representative
Flip N Out Xtreme
01.2021 - 06.2021
High School Diploma -
Nevada Connections Academy
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