Ian Murphy
Mescalero,NM
Summary
Detail-oriented IT Associate with expertise in hardware maintenance, technical troubleshooting, and remote support. Proven track record in enhancing help desk processes and delivering exceptional customer service.
Overview
11
11
years of professional experience
Work History
IT Associate
Mescalero Apache School - Da'julta'ee'
Mescalero, NM
01.2021 - Current
- Streamlined help desk processes to enhance response times and user satisfaction.
- Provided comprehensive technical support and training to end-users, fostering improved productivity levels.
- kept Chromebooks and dell laptop and all in one computers updated
- worked on hardware faults on dell laptops, all in one computers and HP chromebooks
- did minor cat 5 cat6 cable work
- minor software work including google, excell, google drive google classroom
- worked with vibe boards and one screens
- trouble shoot network and computer problems
Stocker
Walmart
Ruidoso, NM
12.2020 - 04.2021
- Stocked shelves efficiently to optimize product visibility and accessibility.
- Assisted in inventory management by organizing stock levels and conducting regular audits.
- Collaborated with team members to maintain store cleanliness and safety standards.
- Trained new employees on stocking procedures and customer service expectations.
Custodian
Mescalero Apache School - Da'julta'ee'
Mescalero, NM
08.2020 - 12.2020
- Maintained cleanliness and sanitation across all school facilities to ensure a safe learning environment.
- Operated cleaning equipment effectively, including floor scrubbers and vacuums, enhancing operational efficiency.
- Assisted in organizing supply inventory, ensuring timely availability of cleaning materials and resources.
- Collaborated with staff to address maintenance issues promptly, supporting overall facility functionality.
Fisheries Technician
Mescalero Tribal Fish Hatchery
Mescalero, NM
07.2015 - 08.2020
- Conducted water quality assessments to ensure optimal fish health and growth.
- Monitored and recorded fish feeding schedules, enhancing feeding efficiency.
- Assisted in breeding programs to improve native fish populations.
- Maintained hatchery equipment, ensuring operational readiness and safety compliance.
- learned how to operate skidsteer and excavator
Education
High School Diploma -
Mescalero Apache Schools
Mescalero, NMSkills
- Hardware maintenance
- Software testing
- Customer service
- Remote support
- Desktop support
- Software installation
- Product troubleshooting
- Technical troubleshooting
- Windows 10
- Hardware troubleshooting
- User credential management
- Windows 11
Accomplishments
i along with one other co-worker got recognized by the mescalero apache tribe for the plaza clean up after the flood that was caused by the soldier fire in mescalero nm.
Timeline
IT Associate
Mescalero Apache School - Da'julta'ee'
01.2021 - Current
Stocker
Walmart
12.2020 - 04.2021
Custodian
Mescalero Apache School - Da'julta'ee'
08.2020 - 12.2020
Fisheries Technician
Mescalero Tribal Fish Hatchery
07.2015 - 08.2020
High School Diploma -
Mescalero Apache Schools