Nathan Gallegos

• Provides team members with troubleshooting services, problem solving, and training
• Researches, procures, manages, configures, and supports employee equipment, including over 100 laptops, phones, monitors, peripherals, printers, chairs, desks, etc.
• Procures and allocates software licenses and subscriptions
• Tracks, manages, and disperses company assets
• Configures and updates network equipment, including routers, switches, cables, wireless access points, and firmware
• Configures and manages Smarty's phone system
• Completes special projects, from remodels to rebuilds to workstation optimization
• Makes sure Smarty assets are safe and secure, performing regular audits while installing and managing physical devices

• IT Intern for CWS Apartment Homes, working onsite in Austin, Texas. Tasks and projects participated in include:
  • Installing, configuring, and troubleshooting computer systems, hardware, and software
  • Performing administrative maintenance on systems and company network
• • Performing IT Helpdesk duties for over 100 apartment home properties
  • Performing vulnerability management based on vulnerability scans on network
  • Performing administrative maintenance on Office 365 Suite (Teams, Outlook, etc.)
  • Assisting with IT Procurement duties such as phone line audits and physical device management

• Assisted manager with special projects and ad hoc reporting requests, including yearly GL validations for over 100 properties and a software transfer for all financial information