3D printing and 3D design
ADAM LUTZ
Salesforce Administrator
American Fork,UT
Summary
Salesforce specialist skilled in optimizing CRM systems to drive business efficiency. Adept at managing integrations, automating processes, and enhancing user experience. Proven track record of working collaboratively to achieve results and adapt to shifting requirements. Strong problem-solving abilities, effective communication skills, and commitment to continuous improvement.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Administrator
Smarty
Orem, Utah
09.2023 - Current
- Manage the entire Salesforce instance, including Sales Cloud and Service Cloud, for Sales, Support, and Success teams.
- Customized user interfaces according to specific departmental needs while maintaining a consistent overall experience across the platform.
- Enhanced Salesforce system efficiency by optimizing flows, automating processes, and streamlining data management.
- Resolved technical issues promptly and effectively, providing exceptional support to Salesforce users across the organization.
- Collaborated with cross-functional teams to gather requirements, design solutions, and deploy custom Salesforce features tailored to business objectives.
- Successfully led the transition from Hubspot to Salesforce, enhancing business operations.
- Manage all third-party and custom integrations with Salesforce
Salesforce Administrator
doTERRA
10.2019 - Current
- Managed profiles, roles, permissions, groups and queues for user across the company
- Built and managed custom flows to create and update records, build custom tools to for permission management, and streamline daily tasks
- Implemented email to case solutions, and built associated reports and dashboards
- Trained users on reports and dashboards
- Managed custom objects and metadata associated with lightning knowledge pages
- Maintained and cleaned data via data loader and workbench
Workforce Management Knowledge And Systems Admin
doTERRA
11.2016 - 10.2019
- Managed all workforce processes and systems for the call center
- Oversaw and assisted in the transition and implementation of Verint Workforce Management Software
- Managed Licensing and set up for telecommunication software AVAYA and provided support and troubleshooting for front end users
Team Lead, Workforce Management
doTERRA
07.2015 - 10.2016
- Manage and train a team of Workforce Analysts responsible for forecasting hiring needs, recording key performance indicators, analyzing trends, and overseeing operations for a contact center of over 1000 employees
- Built custom reports for monitoring KPIs tracked in the contact center
- Facilitated the growth and development of team members
Education
Associate In Science (A.S.) - General
Utah Valley University
Orem, UT 04.2020 - 01.2017
Data Science - Python
Bloom Tech
Online04-2020
Skills
Attention to detail
Certification
Salesforce Certified Administrator
Interests
Timeline
Salesforce Administrator
Smarty
09.2023 - Current
Associate In Science (A.S.) - General
Utah Valley University
04.2020 - 01.2017
Salesforce Administrator
doTERRA
10.2019 - Current
Workforce Management Knowledge And Systems Admin
doTERRA
11.2016 - 10.2019
Team Lead, Workforce Management
doTERRA
07.2015 - 10.2016
Data Science - Python
Bloom Tech
Similar Profiles
Nathan GallegosNathan Gallegos
IT Associate at SmartyIT Associate at Smarty
Alexandria PorterAlexandria Porter
Sales Associate at Smarty Supply Co.Sales Associate at Smarty Supply Co.
Theresa ParksTheresa Parks
Teacher's Assistant at Smarty Pants Day CareTeacher's Assistant at Smarty Pants Day Care