Airport Customer Service Agent
Dulsco LLC
11 2025 - Current
Hi, I’m
Ian Musinguzi
Deira,Dubai
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work History
Dulsco LLC DXB
Airport Customer Service Agent
11 2025 - Current
Job overview
- Provided assistance during emergency situations following established protocols to ensure passenger safety.
- Enhanced customer satisfaction by providing timely and accurate flight information.
- Handled disruptions such as denied boarding or oversold flights calmly and professionally while finding alternative solutions for affected passengers.
- Supported colleagues during peak hours by taking on additional tasks when needed.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Resolved customer complaints and concerns professionally, resulting in increased customer loyalty.
- Coordinated wheelchair services for passengers in need of assistance, ensuring their comfort and safety throughout the airport journey.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Education
MAKERE RE UNIVERSITY BUSINESS SCHOOL
Bachelor's Of International Business from Business Administration
01.2015
University Overview
- Continuing education in Tax revenue and administartion
Skills
- Friendly service mentality
- Transportation information
- Travel bookings
- Good Telephone Etiquette
- Teamwork and Collaboration
- Written Communication
- Data Entry
- PPE Compliance
- Google Workspace
- Problem-Solving
- First Aid/CPR
- Organization and Time Management
- Analytical and Critical Thinking
Languages
Afrikaans
Native or Bilingual
English
Full Professional
Timeline
MAKERE RE UNIVERSITY BUSINESS SCHOOL
Bachelor's Of International Business from Business Administration