Ian Mwila
Frisco,TX
Summary
Adaptable and detail-oriented individual with experience in customer service and team leadership. Recognized for strengths in problem-solving and flexibility, ready to contribute to optimizing operational success and enhancing team dynamics.
Results-driven leader with experience in team management and training. Skilled in problem-solving and maintaining high standards of service. Committed to fostering a collaborative environment that enhances team performance and customer satisfaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
Taco Bueno
11.2025 - Current
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of workstations to ensure compliance with health standards.
- Assisted in training new team members on operational procedures and company policies.
- Collaborated with team members to optimize workflow during peak service hours.
Team Leader
Urban Air Trampoline and Adventure Park
02.2025 - 10.2025
- Led daily team meetings to ensure operational efficiency and align goals.
- Trained new staff on safety protocols and customer service standards.
- Monitored park activities to maintain a safe and engaging environment for guests.
- Assisted in scheduling and coordinating team shifts to optimize staffing levels.
- Collaborated with management to develop promotional events and activities.
- Maintained equipment cleanliness and safety checks in compliance with regulations.
Certified Trainer
Whatabuger
04.2024 - 12.2024
- Delivered training sessions on customer service standards and operational procedures.
- Assisted in onboarding new team members, ensuring adherence to company policies.
- Facilitated performance evaluations, providing constructive feedback for skill development.
- Developed training materials to enhance employee knowledge and engagement.
Education
EMT / Paramedic School - Healthcare
Collin College
Mckinney Texas05-2026
High School Diploma -
Memorial Highschool
Frisco12-2025
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Flexible schedule
- Leadership qualities
- Computer skills
- Heavy lifting
Certification
- Basic Life Support Certification
- ServSafe Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Member
Taco Bueno
11.2025 - Current
Team Leader
Urban Air Trampoline and Adventure Park
02.2025 - 10.2025
Certified Trainer
Whatabuger
04.2024 - 12.2024
EMT / Paramedic School - Healthcare
Collin College
High School Diploma -
Memorial Highschool