Ian Nash
LAKE CHARLES,LA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
8
8
years of professional experience
Work History
Security Officer
Golden Nugget Casino
Lake Charles, LA
02.2026 - Current
- Monitored surveillance systems to detect and respond to security breaches promptly.
- Conducted regular patrols throughout the premises to maintain a secure environment.
- Assisted in training new staff on safety protocols and emergency response procedures.
- Collaborated with local law enforcement during incidents requiring external support and intervention.
- Documented daily activities and unusual occurrences in detailed incident reports for review.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Implemented access control measures to restrict unauthorized entry into sensitive areas.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
Lead Key Holder
Dollar General Market
Lake Charles, Louisiana
03.2024 - Current
- Provided guidance on proper use of POS system including cashier training programs.
- Provided support to Store Manager in developing strategies for sales growth and cost reduction initiatives.
- Conducted daily store walks to inspect store operations and customer service levels.
- Initiated corrective actions when needed based on performance reviews or customer complaints.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Assisted customers with product selection and resolving complaints.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Ensured store was opened and closed in a timely manner according to company policies.
- Received shipments from vendors and ensured that all products were properly stocked in their designated locations.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Verified accuracy of register tills at beginning and end of shift.
- Inspected physical condition of store premises to identify any maintenance issues.
- Identified potential shoplifters through observation of suspicious behavior or activities.
Front End Support Manager
Albertsons
Lake Charles, LA
09.2025 - 01.2026
- ### Target Role Aligned
- Managed front-end operations to streamline customer service and checkout processes.
- Trained staff on effective use of POS systems and customer engagement techniques.
- Coordinated daily staff schedules to ensure optimal coverage during peak hours.
- Improved customer satisfaction by implementing feedback mechanisms for service enhancement.
- Resolved escalated customer complaints with effective solutions that strengthened loyalty.
- Enhanced checkout efficiency through process adjustments that reduced wait times.
- Utilized cash handling procedures to maintain financial accuracy throughout shifts.
Mover
HHS
Lake Charles, Louisiana
09.2023 - 02.2024
- Completed paperwork accurately including inventory lists of all items moved and delivery receipts.
- Unloaded customer goods at the destination with care, ensuring that all items were accounted for and placed in their appropriate locations.
- Assembled furniture at the customer's new residence or business premises.
- Transported furniture, appliances, boxes and other items from one location to another in a timely manner.
- Ensured customers' satisfaction by providing excellent customer service throughout the entire moving process.
- Received instructions from supervisor regarding job assignments; following instructions carefully while exercising independent judgment when necessary.
- Maintain cleanliness of event area before, during, and after the event.
- Attend meetings prior to the start of an event to review expectations and responsibilities.
- Assist vendors with setup and breakdown of equipment.
Custodian
HHS
Lake Charles, LA
04.2023 - 09.2023
- Ensured that all equipment was properly stored after use.
- Cleaning windows, mirrors, walls, and ceilings; dusting furniture and wiping down surfaces.
- Operating floor buffers, pressure washers, carpet cleaners, vacuums, ladders, snow blowers, leaf blowers safely.
- Monitoring inventory levels of consumable items like toiletries and garbage bags throughout the facility and restocking shelves accordingly.
- Providing support services for a variety of events including setup and breakdown assistance as needed.
- Maintaining the security of the building by locking doors after hours; ensuring all entrances are closed securely.
- Replacing light bulbs and repairing or replacing faulty electrical outlets; performing minor plumbing repairs such as unclogging toilets.
Concessions Cashier/Theatre Usher
Cinemark
Lake Charles, LA
10.2022 - 03.2023
- Prepared food items such as popcorn, nachos, hotdogs according to recipes.
- Verified age for customers purchasing alcohol.
- Maintained cleanliness of concession stand area by wiping counters, sweeping floors, and disposing of trash.
- Assisted other team members during peak business hours.
- Operated cash register to record sales transactions, accepted payment, and gave correct change.
- Stocked shelves with merchandise and ensured product displays were neat and attractive.
- Answered customer inquiries regarding prices and products offered at concessions stand.
- Provided assistance with wheelchair access, seating requests and other patron needs.
- Worked closely with box office staff to facilitate smooth transitions between shows.
- Managed emergency situations in a timely manner while adhering to safety protocols.
Busser, Dishwasher, Prep, Maintenance
Outback Steakhouse
Lake Charles
08.2021 - 10.2022
- Took initiative to help others whenever necessary.
- Provided assistance to other bussers or waitstaff when needed.
- Bussed and reset tables in an orderly fashion.
- Stocked ice buckets, water pitchers, wine glasses or other bar items as needed.
- Maintained cleanliness of restaurant dining area throughout shift.
- Assisted in serving meals to customers as needed.
- Maintained an accurate inventory of supplies needed for daily operations.
- Checked freshness of food and ingredients prior to use.
- Inspected finished dishes for quality assurance purposes.
- Maintained adequate levels of cleaning supplies for washing dishes.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
- Performed routine maintenance tasks such as cleaning filters in the dishwashing machine.
Assistant Manager
Wendy's Restaurant
Lake Charles, Louisiana
10.2019 - 04.2020
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
- Resolved conflicts between team members in an effective manner.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Communicated regularly with customers to gain insights into their needs.
CAP 2 Associate
Walmart
Lake Charles, LA
07.2018 - 09.2019
- Palletized goods for storage or transport utilizing shrink wrap machines and plastic banding equipment.
- Maintained an organized work area by sweeping floors, wiping down surfaces and removing debris from the dock area.
- Organized and stacked product in designated areas according to size, type, style, color or product code.
- Inspected products for damages or defects prior to stocking shelves.
- Staged products for put away in designated locations within the warehouse facility.
- Unloaded freight from trucks and containers using pallet jacks, hand-trucks, and forklifts.
Education
High School Diploma -
Lagrange High School
Lake Charles, LA06-2018
Skills
- Performance Evaluations
- Team motivation
- Cash Handling Accuracy
- Staff Training and Development
- Delegation and Supervision
- Sales Leadership
- Loss prevention strategies
- Daily Reporting
- Kitchen station support
- Supply Restocking
- Cleaning procedures
- Quality Control
- Machine Operation
- Cleaning and sanitizing
- Fast-Paced Environment
- Customer Service
- Price Checking
- Product Labeling
- Equipment Operation
- Merchandise Stocking
- Loss Prevention
- FIFO stocking
- Safety processes and procedures
- Customer Relationships
- Warehouse Safety
- Willing to Learn
- Loading and unloading
- Stockroom Maintenance
- Money Handling
- Pallet Jack Operation
Education and Training
other
Timeline
Security Officer
Golden Nugget Casino
02.2026 - Current
Front End Support Manager
Albertsons
09.2025 - 01.2026
Lead Key Holder
Dollar General Market
03.2024 - Current
Mover
HHS
09.2023 - 02.2024
Custodian
HHS
04.2023 - 09.2023
Concessions Cashier/Theatre Usher
Cinemark
10.2022 - 03.2023
Busser, Dishwasher, Prep, Maintenance
Outback Steakhouse
08.2021 - 10.2022
Assistant Manager
Wendy's Restaurant
10.2019 - 04.2020
CAP 2 Associate
Walmart
07.2018 - 09.2019
High School Diploma -
Lagrange High School