Ian Norman
Hoover
Summary
Proven HVAC Assistant with a track record of enhancing system longevity and customer satisfaction at Paradise Heating and Air. Excelled in system diagnostics and customer service, boosting team productivity through effective communication. Skilled in electrical wiring and conflict resolution, consistently prioritized client needs and operational efficiency.
Developed practical skills in fast-paced, technical environment, seeking to transition into new field. Demonstrated ability to troubleshoot, maintain equipment, and support operations. Focused on applying transferable skills and adapting to new challenges to drive success in new role.
Overview
2
2
years of professional experience
1
1
Certification
Work History
HVAC Assistant
Paradise Heating and Air
03.2023 - 08.2024
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased longevity of HVAC systems by performing preventive maintenance.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
Outdoor Services
Heatherwood Country Club
04.2022 - 02.2023
- Increased team productivity with effective communication and collaboration strategies.
- Optimized resource allocation through effective scheduling, prioritization of tasks, and delegation of responsibilities among team members.
- Delivered outstanding customer support by providing prompt, courteous assistance during all interactions with clients.
Education
High School Diploma -
Spain Park High School
Hoover, AL05-2024
Skills
- System diagnostics
- Customer service
- Electrical wiring
- Goal-oriented mindset
- Complaint handling
- Conflict resolution
- Data entry
- Customer satisfaction measurement
Accomplishments
Alabama State Champion Golfer 7A
Certification
Excel Certification
Extracurricular activities
Golf, Auburn Jungle
Timeline
HVAC Assistant
Paradise Heating and Air
03.2023 - 08.2024
Outdoor Services
Heatherwood Country Club
04.2022 - 02.2023
High School Diploma -
Spain Park High School
Similar Profiles
Avonpreet SinghAvonpreet Singh
HVAC Installer at Perfect Air Heating & Air ConditioningHVAC Installer at Perfect Air Heating & Air Conditioning
Eric LongtonEric Longton
Heating and Air Conditioning Service Technician at Air Doctor Air Conditioning & HeatingHeating and Air Conditioning Service Technician at Air Doctor Air Conditioning & Heating
James FinkJames Fink
Lead HVAC Installer at Green Air, Inc. Air Conditioning And HeatingLead HVAC Installer at Green Air, Inc. Air Conditioning And Heating